Guest Advisor
Company: Petco Animal Supplies, Inc.
Location: Pearl City
Posted on: February 22, 2021
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Job Description:
C ome work at a place where innovation and teamwork come
together to support the most exciting missions in the world! What
you'll do: - Provide guests with exceptional customer service by
being the subject matter expert on all products, nutrition,
services, in-store promotions, local community events and other
areas of animal care and wellness. - Promote the guest experience
journey and a culture that consistently delivers the Petco guest
brand experience. - Through the lens of our Petco Co-Values, the
Guest Experience Leader will be the catalyst, champion, and role
model for all relationship building touch points with Petco guests.
- Mentor all store partners in the delivery of GUEST+ engagements
to support and drive guest experiences and create Petco Promoters.
- Ensure the health, welfare and proper care of all live animals. -
The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on
a limited basis as needed. Key Accountabilities: The incumbent must
be able to consistently perform all the following duties and
responsibilities with or without a reasonable accommodation. -
Ensure the health and well-being of live animals by providing the
correct care in accordance with the established Petco standards,
policies and procedures including the completion of the hourly
animal health check and wellness cards. - Adhere to Veterinary
Protocol for all sick animals. - Act as a personal
shopper/information center for customers as they enter the store
and be 100% focused on customer service. - Provide quick and
courteous service to all Petco guests and their pets, by
determining their needs and sharing product knowledge to suggest
the appropriate merchandise and services. - Maintain knowledge of
pet-related events/resources and related costs within the community
including dog parks, dog or cat shows, pet-friendly hotels, etc. -
Hold job related knowledge and express a passion about animal
welfare and display integrity in the work area. - Become familiay
with all new products and services in order to be able to engage
with customers regarding new product and services features and
benefits. - Respond to inquiries politely and professionally
regarding products, services and pricing via the telephone. -
Inform guests of upcoming adoption events and explain our Think
Adoption First philosophy. - Maintain knowledge and expertise of
all Partners in order to reference them as a resource as needed, to
deliver an optimal the guest experience. - Maintain familiarity
with current store promotions and special services. - Maintain
currency of seasonal training activities, such as flea and tick
periods, pet summer safety, holiday promotions, etc. when
applicable. - Provide quick and courteous service to all customers
by utilizing GUEST+ engagements - Ensure Petco operational
standards are maintained throughout the store. - Ensure that the
store is opened and / or closed as a 'key holder' in accordance
with established policies and procedures. - As required, assists
with evaluating staffing levels on scheduled shifts to determine
and ensure appropriate staffing. - As required provides functional
guidance to store partners, to include assignment delegation,
instruction, and follow-through. - On a limited basis may be
required to advise the leadership team of any pertinent issues.
Supervisory Responsibility: - As needed and while performing as a
Leader on Duty will all partners. - Provide guidance and training
as needed. - Provide input to performance evaluations for all
partners as required. Work Environment: The majority of job duties
are conducted indoors, although merchandise receiving, merchandise
carry-outs, or stock balancing will require leaving the store
briefly. This position requires bending, kneeling, moving
merchandise and standing for long periods of time. Must be able to
lift 50 lbs and pull 2000 lbs utilizing material handling
equipment. Improper use of safety equipment and/or not following
proper lifting techniques may pose of risk of injury to customers,
pets, and store personnel. Follow all safety precautions and
procedures. Petco Animal Supplies, Inc. is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age,
protected veteran status, or any other protected classification.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification. If you are a
returning visitor who has an existing account, please click here .
Current PETCO Partners Current Partners can explore internal
opportunities by logging in to PetNet.
Keywords: Petco Animal Supplies, Inc., Honolulu , Guest Advisor, Other , Pearl City, Hawaii
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