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System Engineer II

Company: REHAB Hospital of the Pacific
Location: Honolulu
Posted on: April 4, 2021

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. FLSA Status: Exempt Reports To: Director, Technology Support Services POSITION SUMMARY: The Systems Engineer's role is to ensure the stability, integrity and efficient operation of the in-house and cloud information systems that support the core REHAB functions. Monitor, maintain, support, optimize, design, implement, and enhance REHAB's infrastructure systems/applications.-- The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of REHAB IT systems investments, through the development and execution of strategic roadmaps with focus on server administration and management of associated infrastructure systems/applications (e.g. Physical Servers, Virtual Server Hosts/Storage, VMWare, Backup Systems, Citrix, G-Suite). Systems/applications supported may also include but are not limited to, network systems (SDN, SDP, etc.), cloud infrastructure (IAS, SAS, PAS, etc.), voice systems, backup systems and security systems. Conducts research on software and systems products to justify recommendations and to support purchasing efforts.-- ESSENTIAL FUNCTIONS : CORE VALUES-- Models REHAB's core values, HEART, in daily actions. Honesty - Speak and act with truth and respect. Engagement - Embrace and commit to our mission, vision and values. Aloha - Serve others with a spirit of kindness and compassion. Resilience - Rebound and recover with a sense of urgency. Teamwork - Work together for success. JOB DUTIES Recommends, develops sound practices and solutions to design, test, implement, enhance evaluate, troubleshoot, maintain and monitor infrastructure systems/applications which includes, but are not limited to management of Microsoft Active Directory, Physical Servers, Virtual Server Hosts/Storage, VMWare, Backup Systems, Citrix, GCP, and G-Suite, network systems (SDN, SDP, etc.), on-premise and cloud server infrastructure (IAS, SAS, PAS, etc.), voice systems, back up systems and security systems. Provide excellent customer service and is familiar with the ITIL framework, LAN/WAN, EHR/RC deployment & migration, Data Warehouse design concepts, Fabrics, storage arrays, backup and archiving systems, and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform. Works collaboratively with Vendors, Service Providers and all Technology staff to provide seamless support for infrastructure systems/applications.-- Provide mentoring to other Networking and end-user support staff. Logs, monitors, and responds to inquiries, requests and incidents; ensures the production environment meets service level agreements (SLA). Prepare and present metrics on daily network statistics to management. Take lead on problem analysis, initiates corrective actions and resolution, and ensures status updates are provided to those impacted in support of SLAs; provides after hours emergency support as required. Serves as an automation expert by reviewing and identifying areas that can be automated.-- Delivers results needed to operate effectively and efficiently.-- Ensures implemented changes are documented.-- Defines and writes best practices network protocols and department procedures. Recommends and implements solutions for recurring production issues. Ensures vendors meet agreed-upon service levels and delivery commitments related to projects and system performance. Monitors servers and system/application performance levels and integrity; develops appropriate alerting and reporting processes. Performs patching and system/application updates to ensure devices, systems and applications meet compliance/security requirements in addition to ensuring their full lifetime cycle value is achieved. Properly manages decommissioning and replacement lifecycles of infrastructure devices, systems and applications. Participates in Disaster Recovery exercises for supported infrastructure systems/applications. Analyzes, reviews, installs and configures infrastructure systems/applications to meet REHAB's requirements. Creates high-level and low-level design documents, system diagrams, deployment plans and standard operating procedures as needed. Develops, coordinates and executes test plans for system, regression, and validation testing. Serves as project lead or manager on initiatives and projects that involve infrastructure systems/applications as needed. Assists IT Leadership with developing strategic plans for infrastructure systems/applications that aligns with REHAB's business needs and creates plans to execute identified initiatives. Assists with developing and operating capital budgets by projecting out cost for supported infrastructure systems/applications Actively pursues new developments in the IT field that can be used to improve processes. Keeps abreast of latest technologies, solutions, and activities in the broader market that may affect the Infrastructure Services group. PROFESSIONALISM-- Incorporates professionalism and demonstrates customer service in the daily delivery of care through positive communication and positive interpersonal relationship with internal and external customers. Respects patient's rights and preferences. Maintains confidentiality of information during and related to the course of work and performance of duties. Demonstrates commitment to quality services. Completes assignments within scheduled work hours. Accountable to start and end work based on designated work shift. Demonstrates flexibility with work schedule as needed. When appropriate, obtains approval from the supervisor for changes and/or variances. Observes and follows house rules and dress code. Attends and participates in inservices, conferences and educational programs to assure continued professional growth and maintains unit education record. Complies with and updates yearly skills review per policy and timely completes requirements needed to maintain position and/or employment at REHAB. Demonstrates competence with technical skill review of procedures, treatments, and equipment usage. Keeps self updated on hospital and unit announcements, including updated policies and procedures. Offers recommendations to improve processes and/or operations of the department. Participate in continuous improvement projects. Interacts openly and professionally while supporting management directives and strategic objectives. Supports and promotes REHAB's mission, as a positive role model, demonstrating a proactive approach to situations, and practicing REHAB values.-- COMPLIANCE Promotes and adheres to REHAB's compliance program and the IT Department's processes and procedures. Identifies, recommends and implements solutions to operational issues related to compliance and/or systems security. Maintains confidential information including but not limited to patient or employee information, or information related to REHAB. Assists with regulatory and information systems audits as needed. Complies with all applicable healthcare information security laws and regulations, including HIPAA and HITECH. TEAMWORK AND COMMUNICATION Supports and promotes the IT Department and REHAB's mission, as a positive role model, demonstrating a proactive approach to situations, and practicing REHAB values. Demonstrates flexibility with work schedule to support the needs of the department. OTHER FUNCTIONS: Performs other duties as assigned .-- JOB SPECIFICATIONS: REQUIRED QUALIFICATIONS Certification/Licensure: Only one of the following: MSCE: Server Infrastructure, VMWare Certified Implementation Expert, Red Hat Certification, MSCD: Application Lifecycle management, Other MCSE Certification Education: Bachelor's degree in Information Technology or Four (4) years of related work experience in enterprise infrastructure or an equivalent combination of education and/or related work experience. Skills/Experience: Minimum of five (5) years of equivalent work experience in the Information Technology field supporting and maintaining servers and data center infrastructure on-premise and cloud infrastructure/applications and technology.(e.g G-Suite Workspace, GCP (Google Cloud Platform), MS SQL Server 2016 and above, MS Sharepoint, Microsoft Windows Server Operating Systems, Citrix, Cisco Networking & Telephony (VOIP), VMWare Virtualization,, HP/Dell, Blade Servers, Storage Devices (SAN) (ISCI/FC), clustering, Disaster Recovery Planning and Implementation and implementation, PRTG or SolarWinds) Systems/applications supported includes, but are not limited to network systems (SDN, SDP, etc), cloud infrastructure (IAS, SAS, PAS, etc.), voice systems, backup systems, and security systems.. Three (3) to five (5) years experience working with networks and Network appliances.-- Minimum two (2) years experience with TCP-IP addressing with managing and supporting on-premise and cloud server/storage systems. Minimum one (1) to two (2) years hands on experience with Microsoft Server (any editions), Microsoft Windows Desktop Operating System, Microsoft IIS 4.0 and above, Microsoft Internet Authentication Service, Linux, Server, SCCM, Microsoft SMS, TCP,/IP configuration/troubleshooting LAN/WAN/MAN.-- Demonstrates strong organizational, analytical and problem-solving skills. Well versed on security best practices. PREFERRED QUALIFICATIONS Certification/Licensure: Two of the following: CCSP, GCP, CompTIA Cloud+, CISCO, CCNA Cloud, CCNP, MCSE, Network+, VM VMWare and/or Red Hat Certification. Education: Bachelor's degree with a major in Computer Science or Management Information System.-- Skills/Experience: Experience in an IT healthcare-related setting. Experience with Citrix Systems and on-premise and cloud Infrastructure. Experience in Cloud Architecture Experience with Red Hat Enterprise Operating System. Experience scripting with languages such as PowerShell, Python and BASH. EQUIPMENT, TOOLS, WORK AIDS USED Standard office equipment and supplies including computers, computerized and written information, facsimile machine and telephone.-- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Posted 30+ Days Ago Full time R303 About Us REHAB Hospital of the Pacific (REHAB) is Hawaii's only premier, acute-care rehabilitation hospital dedicated to providing high-quality, comprehensive and innovative inpatient and outpatient rehabilitation services. Our clinical team of comprehensive rehabilitation experts and specialized programs serve individuals with physical and cognitive disabilities from injury or disease, including stroke, traumatic brain injury, spinal cord injury, complex orthopedics, chronic pain and more.

Keywords: REHAB Hospital of the Pacific, Honolulu , System Engineer II, Other , Honolulu, Hawaii

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