Customer Care Coordinator

Company: Servco Pacific Inc.
Location: Honolulu
Posted on: April 5, 2021

Job Description:

At Servco, were committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.We provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.Responsibilities:Answer inbound phone calls and make outbound follow-up phone calls in a timely mannerAssist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requestsAccurately identify and document appropriate service and maintenance neededCoordinate shuttle or loaner service, as requestedEffectively resolves customer issues or concernsEnsures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.Requirements:High School Diploma or equivalent educationMinimum 2 years of customer service experienceExcellent communication and listening skillsAbility to multi-task and stay calm under pressureBasic computer skills and able to type a minimum of 25 wpmMust be flexible to work a full-time schedule between Monday through Saturday 9am to 6pm. Days off will be Sunday and a weekdayCustomer Service Call Center Representative Call Center Agent Call Center CoordinatorInterested?Visit /careers to apply online or email us at careers@.Equal Opportunity Employer and Drug-Free WorkplaceiCIMS Req ID: 2021-2627 External Company Name: Servco Pacific Inc. External Company URL: Street: 2850 Pukoloa St.

Keywords: Servco Pacific Inc., Honolulu , Customer Care Coordinator, Other , Honolulu, Hawaii