Customer Care Coordinator
Company: Servco Pacific Inc.
Location: Honolulu
Posted on: April 5, 2021
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Job Description:
At Servco, were committed to providing valuable mobility
solutions to empower people through the freedom of movement and
opportunity. From Australia to California, and of course, Hawaii,
Team Servco is a collective of over 2,000 like-minded individuals
guided by our four Core Values of Respect, Service, Teamwork, and
Innovation. For over 100 years, we have been dedicated to superior
service, to both our customers and team members. We look forward to
helping you create Life:Moments that matter to you.We provide top
notch service to our customers. If you have a positive attitude,
like to work in a fast-paced environment, and enjoy helping others,
this may be the position for you. Customer Care Coordinators work
in our centralized call center and assist customers with scheduling
appointments for service at our various dealerships across
Hawaii.Responsibilities:Answer inbound phone calls and make
outbound follow-up phone calls in a timely mannerAssist customers
with scheduling appointments by phone and follow-up with customers
regarding email and online appointment requestsAccurately identify
and document appropriate service and maintenance neededCoordinate
shuttle or loaner service, as requestedEffectively resolves
customer issues or concernsEnsures regular communication with
customers to include reminder calls, status updates on vehicle
service, scheduling follow-up appointments, etc.Requirements:High
School Diploma or equivalent educationMinimum 2 years of customer
service experienceExcellent communication and listening
skillsAbility to multi-task and stay calm under pressureBasic
computer skills and able to type a minimum of 25 wpmMust be
flexible to work a full-time schedule between Monday through
Saturday 9am to 6pm. Days off will be Sunday and a weekdayCustomer
Service Call Center Representative Call Center Agent Call Center
CoordinatorInterested?Visit /careers to apply online or email us at
careers@.Equal Opportunity Employer and Drug-Free WorkplaceiCIMS
Req ID: 2021-2627 External Company Name: Servco Pacific Inc.
External Company URL: Street: 2850 Pukoloa St.
Keywords: Servco Pacific Inc., Honolulu , Customer Care Coordinator, Other , Honolulu, Hawaii
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