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Implementation Coordinator

Company: ProService Hawaii
Location: Honolulu
Posted on: April 5, 2021

Job Description:

We're looking for an Implementation Coordinator to deliver a best-in-class onboarding experience for new clients as they begin their partnership with us. You'll be the first and main point of contact during their onboarding journey post-sales, providing awareness of their onboarding milestones and learning learning experiences on our services and products. This role will simultaneously manage multiple client implementations with varying due dates, collaborating with client contacts and internal departments to ensure a successful 1st payroll process, and ensure a warm transfer to their service team. This role executes all onboarding responsibilities for small business client groups. This role simultaneously manages multiple client implementation projects with varying due dates and deliverables that deliver both to the clients' and internal departments needs with varying due dates and deliverables with exceptional customer service. What You'll Do

  • Own client engagement and coordination for the entire implementation lifecycle.
  • Conduct employee onboarding & implementations, user level training, system setup, configuration, and demonstrations of core and add-on products.
  • Through thoughtful, curious client listening and engagement, demonstrate in-depth working knowledge and understanding of the following:
    • ProService's contractual conditions & service standards/expectations
    • HRMS product knowledge & technical functionality to identify technical solutions to ensure timely and accurate configurations that meet client satisfaction and adoption.
    • Various HR topics including payroll, HR compliance, basic time & attendance, insurance programs (healthcare and workers' compensation) What You'll Bring
      • Experience
        • Minimum of 3 years of customer service experience in a fast-paced, professional, business environment that required strong attention to detail.
        • Prior experience in HR, payroll, benefits and/or general business administration a plus.
        • Proficient with Excel, Word, and Google Applications. Ability to quickly learn new platforms and systems including configuring, training and supporting on multiple systems.
        • Customer Focus - Passion for providing exceptional customer experiences that provide satisfaction and results that serve to the client's needs while being mindful of the operational impact to maintain expectations. Ability to establish partner relationships and be visible and accessible.
        • Organization and Planning - Strong organization and time management skills. Able to focus on key priorities while effectively juggle multiple projects and tasks with tight deadlines. Able to adjust quickly to changes and reprioritize throughout the day. Upholds strong attention to detail and high standards for accuracy and timeliness.
        • Judgment/Decision Making - Confident in judgment and decision making.
        • Intelligence - Demonstrates ability to acquire understanding and absorb new information rapidly.
        • Verbal & Written Communication - Strong verbal and written communication skills with an ability to address varying levels of business professionals. Ability to break down complex concepts into easy, understandable ways for a client to understand. Possess strong business acumen. Why Join our PROhana? Becoming an employee of ProService is becoming part of our #PROhana. All of our employees are eligible to participate in our benefits package which includes highlights like paid paternity leave, generous paid time off, student loan repayment assistance, and affordable healthcare coverage, just to name a few. We invest in our people in many ways including training, career development and competitive compensation backed by a pay for performance philosophy. ProService Hawaii is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact talent@proservice.com or you may call us at 808-394-8878. Apply Now with our quick 3 minute Application! * Fields Are Required What is your full name? First Name How can we contact you? Email Phone Number Number Type What is your preferred method of communication?

Keywords: ProService Hawaii, Honolulu , Implementation Coordinator, Other , Honolulu, Hawaii

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