Company: ProService Hawaii
Posted on: April 5, 2021
We're looking for an Implementation Coordinator to deliver a
best-in-class onboarding experience for new clients as they begin
their partnership with us. You'll be the first and main point of
contact during their onboarding journey post-sales, providing
awareness of their onboarding milestones and learning learning
experiences on our services and products. This role will
simultaneously manage multiple client implementations with varying
due dates, collaborating with client contacts and internal
departments to ensure a successful 1st payroll process, and ensure
a warm transfer to their service team. This role executes all
onboarding responsibilities for small business client groups. This
role simultaneously manages multiple client implementation projects
with varying due dates and deliverables that deliver both to the
clients' and internal departments needs with varying due dates and
deliverables with exceptional customer service. What You'll Do
- Own client engagement and coordination for the entire
- Conduct employee onboarding & implementations, user level
training, system setup, configuration, and demonstrations of core
and add-on products.
- Through thoughtful, curious client listening and engagement,
demonstrate in-depth working knowledge and understanding of the
- ProService's contractual conditions & service
- HRMS product knowledge & technical functionality to identify
technical solutions to ensure timely and accurate configurations
that meet client satisfaction and adoption.
- Various HR topics including payroll, HR compliance, basic time
& attendance, insurance programs (healthcare and workers'
compensation) What You'll Bring
- Minimum of 3 years of customer service experience in a
fast-paced, professional, business environment that required strong
attention to detail.
- Prior experience in HR, payroll, benefits and/or general
business administration a plus.
- Proficient with Excel, Word, and Google Applications. Ability
to quickly learn new platforms and systems including configuring,
training and supporting on multiple systems.
- Customer Focus - Passion for providing exceptional customer
experiences that provide satisfaction and results that serve to the
client's needs while being mindful of the operational impact to
maintain expectations. Ability to establish partner relationships
and be visible and accessible.
- Organization and Planning - Strong organization and time
management skills. Able to focus on key priorities while
effectively juggle multiple projects and tasks with tight
deadlines. Able to adjust quickly to changes and reprioritize
throughout the day. Upholds strong attention to detail and high
standards for accuracy and timeliness.
- Judgment/Decision Making - Confident in judgment and decision
- Intelligence - Demonstrates ability to acquire understanding
and absorb new information rapidly.
- Verbal & Written Communication - Strong verbal and written
communication skills with an ability to address varying levels of
business professionals. Ability to break down complex concepts into
easy, understandable ways for a client to understand. Possess
strong business acumen. Why Join our PROhana? Becoming an employee
of ProService is becoming part of our #PROhana. All of our
employees are eligible to participate in our benefits package which
includes highlights like paid paternity leave, generous paid time
off, student loan repayment assistance, and affordable healthcare
coverage, just to name a few. We invest in our people in many ways
including training, career development and competitive compensation
backed by a pay for performance philosophy. ProService Hawaii is an
equal opportunity employer. All aspects of employment including the
decision to hire, promote, discipline, or discharge, will be based
on merit, competence, performance, and business needs. We do not
discriminate on the basis of race, color, religion, marital status,
age, national origin, ancestry, physical or mental disability,
medical condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, and local law.
ProService is committed to providing access, equal opportunity and
reasonable accommodation. If a reasonable accommodation is needed
to participate in the job application or interview process, please
contact email@example.com or you may call us at 808-394-8878.
Apply Now with our quick 3 minute Application! * Fields Are
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Keywords: ProService Hawaii, Honolulu , Implementation Coordinator, Other , Honolulu, Hawaii
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