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Director, Product Development

Company: American Express
Location: Honolulu
Posted on: May 3, 2021

Job Description:


You Lead the Way. Weve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible - and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product leaders build digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a meaningful difference in our customers lives and help set us apart in the industry.

Amex Digital Labs is seeking a Director of Product Development to lead the launch and evolution of a new digital payment product. Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and leading emerging products and platforms that can be crucial to our customers lives. We emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends. This is a fast-paced team driving the development of digital solutions and partner experiences at American Express.


  • Lead and support a dynamic, high-performing team of 3 Product Managers, and 2 Associate Product Managers to launch and manage a new digital payment experience

  • Define product launch goals and ongoing roadmap, evaluating and prioritizing feature enhancements

  • Develop strong, integrated relationships with internal teams such as Enterprise Digital and Analytics (EDA), Global Network Operations (GNO), Global Commercial Services (GCS), Global Merchant Services (GMS) and others to shepherd your product through the development process

  • Foster and develop strong relationships with Product counterparts at partner companies to drive deeper partnership, advocating to create the best outcomes

  • Drive Product team to evaluate, envision and create new pre-transaction, during transaction, and post-transaction experiences that enhance and differentiate customers interactions

  • Formulate and develop a comprehensive strategy to monitor Product and Program health, leveraging data to inform product opportunities.


  • Ability to inspire and develop a strong Product team to drive new and innovative experiences in a dynamic environment

  • Experienced product development leader with ability to quickly ramp up on complex products and strategic partnerships

  • A strong, natural curiosity to understand how things work

  • Ability to individually analyze complex technical solutions, synthesize them into a basic understanding, and internalize capabilities to the point where they can be described to others to drive progress and decisions

  • Fluent and adept at working across technical, partnership, business, and compliance stakeholders to drive the implementation of new Products and Features

  • Skilled at empathizing and effectively communicating with others to influence new product strategy, development, and implementation

  • Dedicated to creating best-in-class customer experiences

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: United States

Schedule Full-time

Req ID: 21008322

Keywords: American Express, Honolulu , Director, Product Development, Other , Honolulu, Hawaii

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