Director, Product Development
Company: American Express
Posted on: May 3, 2021
You Lead the Way. Weve Got Your Back.
At American Express, we know that with the right backing, people
and businesses have the power to progress in incredible ways.
Whether were supporting our customers financial confidence to move
ahead, taking commerce to new heights, or encouraging people to
explore the world, our colleagues are constantly redefining whats
possible - and were proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of
over 60,000 colleagues, all with a common goal to deliver an
exceptional customer experience every day.
The core of American Express is not just the products we offer,
but the personal connections our customers have with our brand.
Product leaders build digital experiences - from payments to
rewards to servicing - that keep us connected to our customers and
serve them at every touchpoint. From servicing and lifestyle
features to secure, streamlined payment options, you can make a
meaningful difference in our customers lives and help set us apart
in the industry.
Amex Digital Labs is seeking a Director of Product Development
to lead the launch and evolution of a new digital payment product.
Amex Digital Labs is responsible for catalyzing digital innovation
at American Express by originating, incubating, and leading
emerging products and platforms that can be crucial to our
customers lives. We emphasize creativity, customer centricity, and
innovation. Focus areas include crafting industry-leading digital
payment solutions, using our outstanding servicing network and
lifestyle assets to build digital experiences, and defining new
products and services based on emerging technologies and trends.
This is a fast-paced team driving the development of digital
solutions and partner experiences at American Express.
Lead and support a dynamic, high-performing team of 3 Product
Managers, and 2 Associate Product Managers to launch and manage a
new digital payment experience
Define product launch goals and ongoing roadmap, evaluating and
prioritizing feature enhancements
Develop strong, integrated relationships with internal teams
such as Enterprise Digital and Analytics (EDA), Global Network
Operations (GNO), Global Commercial Services (GCS), Global Merchant
Services (GMS) and others to shepherd your product through the
Foster and develop strong relationships with Product
counterparts at partner companies to drive deeper partnership,
advocating to create the best outcomes
Drive Product team to evaluate, envision and create new
pre-transaction, during transaction, and post-transaction
experiences that enhance and differentiate customers
Formulate and develop a comprehensive strategy to monitor
Product and Program health, leveraging data to inform product
Ability to inspire and develop a strong Product team to drive
new and innovative experiences in a dynamic environment
Experienced product development leader with ability to quickly
ramp up on complex products and strategic partnerships
A strong, natural curiosity to understand how things work
Ability to individually analyze complex technical solutions,
synthesize them into a basic understanding, and internalize
capabilities to the point where they can be described to others to
drive progress and decisions
Fluent and adept at working across technical, partnership,
business, and compliance stakeholders to drive the implementation
of new Products and Features
Skilled at empathizing and effectively communicating with others
to influence new product strategy, development, and
Dedicated to creating best-in-class customer experiences
Employment eligibility to work with American Express in the U.S.
is required as the company will not pursue visa sponsorship for
American Express is an equal opportunity employer and makes
employment decisions without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability status, age, or any other status
protected by law.
Primary Location: United States
Req ID: 21008322
Keywords: American Express, Honolulu , Director, Product Development, Other , Honolulu, Hawaii
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