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Service Coordinator

Company: Jobleads
Location: Kapolei
Posted on: May 3, 2021

Job Description:

Administrative position that focuses on labor allocation and ensuring work orders are correct - both in Company's internal systems and in customer systems. This position coordinates, monitors and improves field service activities for WPCE. Ensure services are effective and customer requirements are being met. Essential Functions: Assist customers with their repair and service needs and provide exceptional customer service to promote the continued growth of the business. Verify warranty and service contract coverage and explain provisions and exclusions to customers Keep customers and technicians informed of the status, cost of repairs and timeline for completion Communicating with Service Manager and technicians to understand maintenance and repair needs on company and customer equipment Prepare service estimates for repairs and preventative maintenance plans Create, track, review and close work orders Schedule technician's workload to maximize efficiency Maintain Customer and Supplier Relations Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely. Communicate consistently on all activities to appropriate individuals (internal & external). Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability. Special projects or work as assigned. Additional Responsibilities: Process warranty claims, customer credits and vendor invoices Maintain and organize equipment files and parts for service department Complete shipping documents for inbound and outbound equipment Responsible for all aspects of the Service Department as required Participate and lead toolbox and safety meeting Qualifications Guidelines Experience/Training/Education: Required: High School Diploma or equivalent required. Advanced computer skills required - MS Excel, Word, Outlook. Ability to work with little supervision and adapt quickly to a rapidly changing environment Desired: Bachelor's degree or Vocational training in mechanical, hydraulic and / or electronic assembly. Knowledge/Skills/Abilities: Strong communication, attention to detail and multi-task multiple jobs within the workday. Requires knowledge and understanding of product line; knowledge of office practices, business correspondence techniques and English composition, grammar, spelling and punctuation; principles of customer service, public relations and communications; records management and file maintenance; knowledge of word processing, data base and spreadsheet software applications. Skills required include use of standard office equipment including telephones, calculators, copiers and facsimile equipment, accurately type at the net rate of 40 words per minute using a computer keyboard. Ability to accept constructive criticism; Ability to understand and follow written and verbal instructions; maintain the confidentiality of data; collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide in all units of measure; prioritize, organize, and complete tasks independently. Ability to communicate clearly and effectively and work cooperatively with customers, sales representatives, staff, management, and other associates. Physical and Environmental Elements: This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard, typewriter keyboard or calculator and to operate standard office equipment. The position occasionally bends, stoops, reaches, pushes and pulls drawers to retrieve and file information and lifts and carries reports and records that typically weigh less than 20 pounds.

Keywords: Jobleads, Honolulu , Service Coordinator, Other , Kapolei, Hawaii

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