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Timeshare Escrow Officer

Company: First American Corp.
Location: Honolulu
Posted on: May 3, 2021

Job Description:

Company SummaryFirst American Financial Corporation (NYSE: FAF) operates through its family of companies to help people achieve and protect their dream of homeownership. First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. With experience dating back to 1889, First Americanis a leading provider of title insurance protection and settlement services to the real estate and mortgage industries.More information about the company can be found at www.firstam.comJob SummaryEstablish escrow accounts and process transactions for vacation ownership properties in accordance with established policies and procedures for developers, brokers and consumers in a high volume, streamlined environment. Strong customer service skills needed to handle calls and requests, answer questions, and gather and provide information to clients. Receive contracts from clients, review purchase agreements, set up accounts, and verify data. Create title insurance policies for each transaction and distribute for each transaction. Prepare tax documents as may be required.Essential FunctionsWorks with clients to address escalated customer service issues.Review contracts and purchase agreements to set up accounts and files according to Service Level Agreements; create amendments and interpret cancellation instructions.Prepare closing documents on transactions that may have unique features or complicated matters. Perform quality checks on files.Calculate title and escrow rates based on transaction type.Prepare and distribute invoices for title insurance premiums.Wire funds and obtain necessary approvals.Prepare title insurance policies and distribute according to Service Level Agreements.Maintain records in the escrow accounting system and customer database.Knowledge and Skills/Technology UsedStrong customer service skillsDetail / quality orientedProblem solving skillsEffective communication skills: verbal & writtenProficient MS Office skill setKnowledge of company operating systems (i.e. FAST)Ability to work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demandsThorough knowledge of escrow requirements as it pertains to balanced files, good funds, FIRPTA, 1099, HAOPTA and Franchise TaxRemote online notaryNotary licenseTypical EducationHigh School diploma or equivalentTypical Range of Experience2+ years related experience#LI-JW1First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Keywords: First American Corp., Honolulu , Timeshare Escrow Officer, Other , Honolulu, Hawaii

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