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wavespace Foundry - Workshop Designer/UX Researcher Senior

Company: EY
Location: honolulu
Posted on: May 3, 2021

Job Description:

wavespace Foundry - Workshop Designer/UX Researcher Senior

Core Business Services

Requisition # UNI00G13

Post Date Mar 10, 2021

EY delivers unparalleled service indigital transformation, big data, data science, and digital analytics built ona blend of custom-developed methods related to customer analytics, datavisualization, and optimization. We leverage best practices and a high degreeof business acumen that has been compiled over years of experience to ensurethe highest level of execution and satisfaction for our clients. At EY,our methods are not tied to any specific platforms but rather arrived at byanalyzing business needs and making sure that the solutions delivered meet allclient goals.

We help our clients transform.Together we are changing the way they interact with their Customers, Employeesand Partners alike. We are modernizing their applications, creating new onesand driving business efficiency across their ever-changing platform and channelinfrastructures. Everything we do centers around this simple story.

The opportunity

As a member at EY wavespace (EYs innovation center), you will have theopportunity to work with global clients to understand and address some of theirlargest and most complex performance challenges, and ultimately improve anddrive sustainable business results. We enable organizations to identify andaddress their most critical issues, ranging from strategic direction andalignment, digital disruption and organizations responses to the pace of changewhether technological, political or societal in nature. Whilst the nature ofour work focuses on the design and facilitation of collaborative events, thecompetencies required is a diverse and challenging blend of logical problemsolving, Innovative thinking, political astuteness. Exemplar communicationskills, psychology, an open and inquisitive mind and a fundamental desire toenable the capabilities of others to reach resolutions. In terms of skillsfacilitation is grounded in a number of methodologies of which design thinkingis core but equally critical are project and program management, changemanagement and a depth of understanding across the entire consulting valuechain. While not critical across all sectors a current and relevant level ofexperience and knowledge of client and industry issues is crucial.

It is anticipated that this rolewill need to engage with team members as well as unfamiliar groups who areoperating under high pressure and create the environment and framework thatempowers them to rapidly understand challenges, identify options for potentialresolution and to steer them towards an appropriate set of action orientedoutcomes.

This role is for wavespace Foundryoffering. Foundry serves as an accelerator or incubator for clients. Itstandardizes the process for ideating, incubating, launching growth-focusedproducts / services / businesses. Foundry leverages workshop-based approachalong with design thinking, lean startup and agile methodologies. Anentrepreneurial, customer-centric and iterative mindset is critical to thesuccess of this role.

Your key responsibilities

We are looking for a Senior workshopdesigner and UX researcher who will be responsible for advising our clients toreshape and transform their businesses in order to deepen customerrelationships and improve overall business performance. While the individualassignments will vary depending on client needs, you should expect to beresponsible for a wide range of strategic activities which will likely include:

  • Engage directly with client stakeholders and executivesto help define their vision, strategy, and roadmap, with supportingbusiness case.

  • Analyze existing platforms, tools, and processes in theclients ecosystem, and recommend innovative, implementable solutions asappropriate based on business and customer needs.

  • Plan and facilitate client workshops around vision,innovation, and design.

  • Assess client operating models, identifying gaps, andmaking recommendations for future improvement.

  • Define strategy and design for customer experience,working closely with user experience (UX) design team members to devisestrategic solutions based on stakeholder interviews, research analysis,persona creation, user needs, journey maps, and business requirementsdefinition.

  • Generate new business opportunities. Develop andmaintain long-term client relationships and networks. Developrelationships with team members across all EY practices to serve clientneeds

Skills and attributes for success

  • Experience in leading/supporting Google design sprints

  • Experience building and scaling startups OR experienceworking for accelerators / VC / leading technology firms

  • Experience building successful B2B / B2C products

  • Experience in management consulting

To qualify for the role you musthave

  • 3-5 years professional experience

  • Demonstrated skills in design thinking

  • Experience designing and delivering innovative,interactive workshops

  • Demonstrated skills in conducting UX research toidentify customer pain points, unmet needs, etc

About EY

As a global leader in assurance,tax, transaction and advisory services, we hire and develop the most passionatepeople in their field to help build a better working world. This starts with aculture that believes in giving you the training, opportunities and creativefreedom to make things better. So that whenever you join, however long youstay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstratethat you meet the criteria above, please contact us as soon as possible.

Join us in building a better workingworld.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Keywords: EY, Honolulu , wavespace Foundry - Workshop Designer/UX Researcher Senior, Other , honolulu, Hawaii

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