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Housekeeping Clerk

Company: Hilton
Location: Honolulu
Posted on: June 7, 2021

Job Description:

Job Description

The Housekeeping Clerk ensures accuracy of controls for linen inventories and par levels. Monitors daily sales, purchases, requisitions and consumption to produce a daily inventory status report. Identifies miscellaneous pricing and control issues. Assists in production process as needed. Oversees monthly inventory, reconciles accounts, implements and monitors policies for inventory control and communicates with customers. Trains, supervises, schedules and assists in evaluating staff.


What will I be doing?

  • Answers and logs all incoming calls in a prompt and courteous manner.  Responds in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.  Coordinates requests and follows through to the proper personnel.  Maintains a constant room status (ready line) to the Front Office
  • Prepares daily and weekly payroll reports for the housekeeping staff, accurately recording hours worked to ensure proper payments and daily assignment sheets for room attendants.  Posts departmental work hours in department time sheets.
  • Maintains inventory of complimentary guest items, ensuring that items are returned, inventory amenities and supplies.  Prepares requisitions as needed.
  • Maintains and retrieves, files and stores at levels up to 6 feet high, departmental records, and files, weighing up to 50 lbs. such as attendance records, daily worksheets, etc.


EDUCATION

Any combination of education and experience that provides the required knowledge, skill and ability.  High school education preferred.

EXPERIENCE

 

Previous clerical experience preferred.

Basic knowledge of MS word and excel required

LICENSES OR CERTIFICATES

 

CPR certification/First Aid training preferred.

 

GROOMING

 

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

 

OTHER

 

Ability to speak another language in addition to English is preferred, with Japanese being the most desirable.

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Ability to access and accurately input information into a moderate computer system using word and data spreadsheet processing software.
  • Basic mathematical and calculator skills necessary to prepare mathematical calculations without error.
  • Ability to read, write, speack and understand the English language sufficient to communicate with employees, staff and guests and perform all essential job functions.
  • Ability to effectively deal with employee concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to sit for long periods of time.
  • Ability to input 35 words per minute.
  • Must have excellent telephone etiquette skills.
  • Ability to grasp, lift and/or carry a maximum of 50 lbs.
  • Ability to lift, bend, stoop, walk, push/pull to retrieve and re-file various binders and files at levels up to 6 feet high and stand for extended periods of time. 
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



Keywords: Hilton, Honolulu , Housekeeping Clerk, Other , Honolulu, Hawaii

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