System Navigator, EFMP
Company: Magellan Health
Location: Schofield Barracks
Posted on: June 7, 2021
The System Navigator is responsible for daily coordination with
the installation client manager to ensure the facilitation of
connections between families who have special needs and the systems
of required care. Assigned functions of the position include
intake; identification of the Family members needs assessment,
referral, follow-up, advocacy, and monitoring of outcomes; and
collaboration with military and civilian community resources.
- Briefs family readiness staff and others upon request.
- Represents the program at installation coordinating
- Manages the Soldiers and Family member records in accordance
with DoD and Service regulation.
- Transfers records to the appropriate program personnel when
- Collects and analyzes data for planning, reporting, and program
- Ensures all designated reports are submitted to Service
Headquarters as required.
- Remains informed regarding recent research and policies.
- Monitors, evaluates, and enhances program services to meet the
needs of Families.
- Develops partnerships with military and civilian agencies and
offices (local, state, and national).
- Improves program awareness.
- Provides information updates to Families.
- Hosts and/or participates in program Family events.
- Implements policies, procedures, and practices that connect
Families to support services.
- Partners with Families to increase resilience, develop
self-advocacy skills, and improve their ability to navigate systems
- Provides Families with current information and assist Families
in connecting to resources.
- One year experience working with a military Family Support
Center; or civilian social service agency preferred or experience
as a military Family member.
- Must possess and maintain a valid, unrestricted motor vehicle
- Understanding of the military and our government client
- Possess working knowledge of military protocol when addressing
Officers, Non-Commissioned Officers and Government personnel.
- Must speak, read, understand, and write English fluently.
- Be computer literate and possess proficiency in computer skills
to use Microsoft Office Suite to prepare briefing slides,
information papers, and enter data in required management reports
and utilize information systems to prepare required reports and
- Ability to effectively interface and communicate with civilian
and military personnel at all levels.
- Willing to travel within an estimated 50-mile radius of the
- United States citizen.
- Bachelor degree in social work, psychology; marriage, family,
and child counseling; counseling or behavioral science; education;
or community health or public health.
- Minimum one year experience in Family and children’s services
or community organization.
- Knowledge of human service principles and practices, individual
Family needs and problems relative to case management and changing
social patterns, knowledge of military and civilian community
(local, state and Federal programs), their mission and relationship
to readiness, retention and resiliency.
- Knowledge of military, state and Federal laws, policies,
regulations and practices regarding medical, educational and Family
support services, knowledge of available medical, special education
and community support programs and services.
- Knowledge of military and civilian community (local, state, and
Federal programs), their mission and relationship to readiness,
retention, and resiliency.
- Ability to research, analyze, and conduct studies to evaluate
effectiveness of program operation, resolve problems, and develop a
comprehensive coordinated Family Service Plan.
- Ability to plan, organize and analyze work assignments to
determine appropriate course of action.
- Shall have skill levels to provide professional non-clinical
case management services, facilitating connections between Families
who have special needs and the systems of required care.
Must be able to operate general office equipment including but
not limited to: computer, phones and related media and information
devices on most or all workdays
Ability to communicate and interact with others, both in person
and/or by telephone to conduct business.
Working under time pressure.
Working rapidly for long periods to meet deadlines.
Must be able to travel as needed and adhere to AFSC travel
policies and procedures.
Must be able to enter private homes that may or may not provide
easy access for those with physical disabilities or those
recovering from physical rehabilitation or post-recovery
Position requires ability to transport self from office
locations to private homes, other offices and facilities where
training and other program activities occur.
System Navigator, EFMP
Certifications - Required
Certifications - Preferred
Magellan Health Services is proud to be
an Equal Opportunity Employer and a Tobacco-free workplace.
employee must understand, comply and attest to the security
responsibilities and security controls unique to their
Keywords: Magellan Health, Honolulu , System Navigator, EFMP, Other , Schofield Barracks, Hawaii
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