Commercial Banking Service Representative I
Company: Bank of Hawaii
Posted on: June 13, 2021
Under the direction of the Manager, this position is responsible
for supporting the Commercial Loan, Deposit, Cash Management
servicing and account operation servicing functions of the
Commercial Banking Group. Provides support in building client
relationships. Assists in business unit's compliance with
applicable laws, regulations, regulatory requirements and Bank
policies and procedures, including but not limited to those related
to Fair Banking, Anti-Money Laundering laws and regulations, Bank
Secrecy Act and USA PATRIOT Act.
Acts as the direct liaison between Primary Relationship Officers
(PRO), agent banks, participating banks and other Bank units in
fulfilling the servicing (loan, deposit, cash management,
investments, etc.) needs of clients. Provides proactive service and
support to assigned PROs and to overall Team as a unit to meet
servicing objectives. Maintains the highest level of internal and
external client service to meet Bank standards.
Researches and resolves customer problems and initiates
corrective action to efficiently ensure complete satisfaction.
Follows up as needed to ensure that customer needs are met. Makes
process recommendations to improve the operational and servicing
functions. Accesses various bank systems to obtain information
necessary to complete various tasks. Completes various forms,
correspondence, memos and reports using computer applications. May
write to both external and internal customers.
Establishes new accounts and customer files, coordinates receipt
of proper documentation. Follows up with PROs, Portfolio Management
Officers (PMOs) and customers for missing items. Comprehends Bank
products and services, and use this knowledge to identify
appropriate needs to provide solution to PROs and customers.
Coordinates the overdraft, delinquent loan, maturing loan,
receivable, loan preparation, expired lines, and other required
reports with PROs and PMOs. Consolidates information to complete
various reports for management purposes. Prints and distributes
certain management reports from various systems to internal
departments within Commercial Banking Group.
May be reassigned to different Teams within CBSS as required to
support the Commercial Banking Group's business unit needs. On a
relief basis, may temporarily perform the job responsibilities of
another Commercial Banking Service & Support (CBSS) Service
- Performs all other miscellaneous responsibilities and duties as
This position requires use of a personal computer, and other
standard office equipment (fax, copier, calculator, and
Education: High school diploma or G.E.D.
Experience: Minimum 1 - 2 years of commercial banking service
experience, Commercial Deposits, Commercial Loans and Cash
Management, or equivalent work experience.
Technical Skills: Demonstrated proficiency and expertise with
personal computers and Microsoft applications (Outlook, Word,
Excel, and Power Point) or similar software. Knowledge of or
ability to use Bank software and systems.
- Other Job Qualifications: Demonstrated verbal and written
communication skills. Must be analytical, detail oriented,
organized. Must be able to meet deadlines and handle multiple
priorities. Knowledge of Bank financial products and services.
Demonstrated effective and efficient team player with excellent
interpersonal skills, who can also resolve problems independently.
Able to work flexible hours including holidays, weekends and
evenings as needed or assigned.
We are committed to fully complying in letter and in spirit with
all Equal Opportunity Employment and Affirmative Action laws and
regulations. All qualified applicants will receive consideration
for employment and will not be discriminated against on the basis
of race, color, religion, sex, including gender identity or
expression, sexual orientation, national origin, citizenship,
ancestry, age, marital status, genetic information, domestic or
sexual violence victim status, disability, protected veteran status
or any other status protected by federal, state or local law. We
also foster a drug-free work environment.
Keywords: Bank of Hawaii, Honolulu , Commercial Banking Service Representative I, Other , Honolulu, Hawaii
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