Manager Field Operations - Service - Rental - Sales - Kapolei Hi

Company: Ryder System
Location: Kapolei
Posted on: July 12, 2021

Job Description:

Current Employees:

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You are the driving force behind our company.

Start your career with Ryder today!

Now hiring a Field Operations Manager for our Kapolei, HI location.

Candidates should have experience in sales, rental and service in the transportation industry.

This job offers health care, vacation pay, holiday pay, 401K retirement, pay incentives and relocation assistance.

Summary

The Field Operations Manager I supports the operations and personnel comprised of one or more locations. May have direct responsibility for Senior Operations Managers I/II, Operations Managers I/II, and/or Operations Supervisors. This position ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) within the business unit, which is inclusive of all maintenance and quality processes and financial measures. This position ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) and business unit, which is inclusive of all maintenance and quality processes and financial measures. This position is critical as a liaison with customers, supporting the sales process and assisting in customer problem resolution in regards to maintenance services. The position also participates in the growth of the branches/business unit through increased customer retention, expansion and new sales. The position ensures that all locations within the assigned branches/business unit under his/her control comply with company policies and are operating within Federal, State, Provincial, and Local laws. Additionally, this position will require the individual to collaborate with all functional groups to meet operational excellence standards.

Essential Functions

• Provides maintenance leadership, support, guidance and direction for Sales Personnel for given locations or Business Unit
• Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met; works with customers to resolve issues
• Directly responsible for customer relationship management to include issue resolution, customer satisfaction and retention, as well as ensuring uptime
• Safety/Environmental Management Ensure that all maintenance personnel adhere to Ryder Safety policies, procedures and standards
• Ensure that all Ryder locations meet all safety standards and specifications
• Ensure all locations operate in compliance with Federal, State, Provincial, and Local environmental regulations
• Labor Management Evaluate, coach and develop maintenance management within assigned locations or Business Unit
• Ensure that maintenance productivity standards are met within assigned locations or Business Unit
• Quality/Compliance Management Supports, communicates, implements and measures performance against all corporate initiatives
• Accountable for quality assurance standards across his/her business unit or branches and responsible for implementing solutions and/or actions to resolve any identified deficiencies
• Supports, communicates and ensures compliance with all Federal, State, Provincial, and Local regulations
• Supports, communicates and ensures compliance with all corporately mandated policies, procedures and processes
• Fleet Asset Management Supports Director of Operations in all aspects of maintenance and maintenance management as the technical expert for given locations or Business Unit
• Supports Asset Manager and Sales in maximizing asset utilization through managing downtime and outservice of vehicles
• Accountable for key maintenance measurements and results across his/her business unit or branches
• Accountable for all maintenance related assets across his/her business unit or branches
• Financial Management Measure, track and perform on-going analysis to ensure process and financial objectives are met. Accountable for all maintenance-related costs and controls across his/her business unit or branches
• Financial Impact Responsible for up to 1750 Truck Equivalencies in one or more locations within a geographic area of a business unit
• Ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) within the business unit, which is inclusive of all maintenance and quality processes and financial measures
• Ensures that key FMS maintenance objectives, plans and strategies are effectively communicated, implemented and met within their respective location(s) and business unit, which is inclusive of all maintenance and quality processes and financial measures
• Liaison with customers, supporting the sales process and assisting in customer problem resolution in regards to maintenance services
• The position also participates in the growth of the branches/business unit through increased customer retention, expansion and new sales
• Directly or indirectly supervises all operations management within a geographic area of a business unit - These would include but are not limited to: Senior Operations Managers I/II, Operations Managers I/II, Shop Operations Managers, Operations Supervisors and Technicians-in-Charge. The primary duties of these positions are to manage all aspects of maintenance, properly maintain all Ryder assets and meet both process and financial objectives. Safety Sensitive or DOT Regulated This position is responsible for all the safety related operations within their span of control to ensure all requirements related to OSHA, DOT and DOT Regulated Employees are administered properly.

Additional Responsibilities

• Performs other duties as assigned.
• Travel Requirements percentage of travel time required could be 10% - 75% - depending on geographic responsibility

Skills and Abilities

• Excellent technical knowledge of vehicle specifications and applications

Qualifications

• Bachelor's degree preferred in Business or Engineering
• Five (5) years or more maintenance and leadership experience required

Travel: 50-60%

\#INDExempt

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Job Category: Maintenance

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R26257

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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Keywords: Ryder System, Honolulu , Manager Field Operations - Service - Rental - Sales - Kapolei Hi, Other , Kapolei, Hawaii