Company: Diamond Resorts International
Posted on: October 8, 2021
Under supervision, the Tour
Coordinator graciously welcomes and checks-in clients arriving for
a sales presentation and at the conclusion of the Vacation
Ownership presentation (tour). This position coordinates the
sales line (rotor), properly assigns clients to Vacation Counselors
and updates tour information.
Prepares for scheduled tour
arrivals through the preparation of survey sheets. Ensures
owner information has been prepared in advance, and notes available
vacation counselors on rotor for client assignment.
Identifies which clients
provided a “good faith deposit” and processes upon checking-in for
Warmly and sincerely welcomes
and greets clients for tour.
Obtains necessary information
from clients to ensure accurate segment assignments.
Correctly assigns clients to
appropriate vacation counselor based on specific
Prepares clients booked vs.
showed reports for each wave in an accurate and timely
Updates tour information into
Atlas and Clarity specifically through check-in, vacation counselor
assignment, tour credit, etc.
Verifies tour information in
Atlas is correct through the process of running reports and
Researches and prepares tour
information for the following four (4) days based on wave, tour
type, and sales vacation counselor pre-assignment. Updates
and distributes report twice daily.
Prepares gifts while the clients
are on tour (verify which clients showed for their
Answers client inquiries and
resolves any gifting issues.
Sells and/or schedules
additional activities as requested by the client.
information in the computer database (Atlas, Clarity & MS Excel
Conducts gifting inventory twice
daily (at start of first shift and end of shift
Inputs final check-out
information into the computer database (Atlas).
Compiles closing information
(check-out time, takeover, dominant buying motive, Sampler
presented/purchased, etc.) as required.
Prepares any extra gifts per
sales manager (First Day Incentive, Diamond Experience Package, and
enter information into computer database.
Answers telephones, files
documents, operates office machinery (i.e., computer, copy machine,
fax machine) and perform general clerical duties.
Performs miscellaneous data
entry and document preparation in support of other
Responsible for completing all
required company training and compliance courses as
Adhere to company standards and
maintains compliance with all policies and procedures.
Perform other related duties as
A minimum of one (1) year of
experience in hospitality, client/guest services, or administrative
No supervisory experience
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Computer proficiency in
Microsoft Word, Excel and Outlook.
Ability to operate general
office machinery (i.e. computer, copy machine, fax machine,
Excellent customer service
Excellent time management
skills, including the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
Ability to establish and
maintain cooperative working relationships with internal and
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a variety of
duties, often of a different nature changing from one task to
another, with impending deadlines and/or establish
Performs well with frequent
interruptions and/or distractions.
Basic mathematical skills,
including the ability to calculate percentages and
Accurate cash handling skills
(the ability to count currency, make and count back
Must be able to work a flexible
schedule: including nights, weekends, holidays, approved overtime
and alternative schedules or shifts as requested by
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as of August 02,
2021. If you apply to work at a Diamond Resorts company you
will be an applicant of a subsidiary of HGV. A transition to HGV
will occur as we integrate technology, systems and branding but it
will take time until our separate operating systems, employment
policies and benefits are fully integrated. As a result, for a
period of time, employees will receive correspondence and messaging
from Diamond Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Honolulu , Tour Coordinator, Other , Honolulu, Hawaii
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