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Cashier (Full-time) @ The Modern

Company: Diamond Resorts International
Location: Honolulu
Posted on: October 12, 2021

Job Description:

JOB SUMMARY

Under general supervision, the Cashier is responsible to provide courteous and efficient customer service through serving and preparing beverages and premade food items to guests.

ESSENTIAL JOB FUNCTIONS

  • Warmly greets each customer in a timely, courteous, and professional manner with "Aloha" and "Mahaloā€¯ as appropriate.
  • Takes food and beverage orders accurately and maintains a current knowledge of all products offered, how they are to be prepared, and their presentation.
  • Prepares and serves beverages (i.e. coffee, tea, juices, smoothies, etc.) and other prepared food items for guests.
  • Ensures that presentation of all beverages and food items follows department guidelines and standards.
  • Completes all opening and closing side-work to maintain cleanliness, sanitation, organization, and a pleasant environment; including tables, service areas, and the outlet itself. Obtains manager sign-off on completed side-work.
  • Maintains a working knowledge of the Point of Sale (POS) system, inputs orders, prints out checks, closes checks, and provides checks to guests in a timely manner. Ensures all transactions in the POS system are accurate.
  • Follows established payment and cash handling procedures.?????
  • Answers the telephone within three (3) rings, promptly checks voicemail when busy.
  • Demonstrates positive, courteous, upbeat, and professional communication skills, as well as body language and eye contact to ensure excellent outcomes in the guests' overall culinary and customer service experience.
  • Makes recommendations for upselling of items.
  • Extends a courteous and friendly "Mahalo" to all guests, thanking them for dining and inviting them back again.
  • Transports ice daily from the kitchen to outlet for making drinks and shave ice.
  • Expedites food for take-out orders.
  • Re-stocks food outlet supplies from beverage and kitchen storerooms daily.
  • Obtains daily bank from the General Cashier upon arrival to shift.
  • Obtains manager sign-off on daily sales and cash drop at each closing shift.
  • Drops daily sales and secure bank in locked safe box at Front Desk.
  • Operates and cleans equipment such as coffee machine, shave ice machine, etc.
  • Ensures that sanitation and hygiene standards are monitored and maintained.
  • Maintains outlet inventory throughout the day.
  • Maintains accurate recordkeeping on the coffee time table log per established standards.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • A minimum one (1) year of experience in the hospitality-food and beverage field required.
  • No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

  • This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

  • Health Card - must be state/county-specific.
  • Food Handler's Card - must be state/county-specific.
SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Must be able to write legibly.
  • Must be able to concentrate and use good judgment in preparing beverages and other food for guests.
  • Must be able to work well in a team environment with coworkers and managers.
  • Must be able to priortize and manage time to exceed guest expectations.
  • Ability to listen carefully to guests and take prompt action when there is a concern or problem.
  • Ability to organize and display food items in an aesthetically pleasing manner while complying with First-in, First out (FIFO) standards.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.
US-Hawaii-Honolulu

Keywords: Diamond Resorts International, Honolulu , Cashier (Full-time) @ The Modern, Other , Honolulu, Hawaii

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