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Collector I, II or III

Company: Central Pacific Bank
Location: Honolulu
Posted on: November 22, 2021

Job Description:

Position Function:Under the general direction of the Retail Loan Collections Manager and Assistant Manager/Supervisor, monitors and collects on delinquent Indirect, Consumer, Small Business and Early Stage (1-29 dpd) Portfolio loans. The position includes working with customers to negotiate and establish workout programs for delinquent and problem loans, as well as the ability to work with legal counsel and debt management to which some of these accounts are assigned. Position requires the processing of extensions, due date changes and LOG's on total loss claims.The position includes negotiating claims with external insurance agencies for greatest outcome on total loss claims as well as supervision of our forced placed insurance program. Position ensures proper charges to the account for breaks in coverage, refunds on accounts for proof of insurance and reconciling amortization schedules. The position must have a thorough understanding of the repossession process.The position also requires proper handling and understanding of our certificates of title and any other related DMV functions. The function requires the ability to direct and ensure accurate payment applications and corrections/reversals/backdating. This position also includes using a Central Pacific Bank issued cellular phone for purposes of collecting. In addition, the collector will perform efforts of collecting via text and email. Collection within Retail Collections includes skip chasing, offsetting for payments, managing various payment applications including our electronic cash management system for ACH and Credit CardsPerforms all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.Minimum Qualifications:Education:High School Diploma or equivalent.Experience:Collector I: 6+ month(s) of experience in the field of Collections, including knowledge of FDCPA, FCRA, GLBA, SCRA and knowledge of the Bankruptcy laws preferred but not required.Collector II: 2+ years of experience in the field of Collections, including knowledge of FDCPA, FCRA, GLBA, SCRA and knowledge of the Bankruptcy laws.Collector III: 3+ years of experience in the field of Collections, including knowledge of FDCPA, FCRA, GLBA, SCRA and knowledge of the Bankruptcy laws.Functional Skills:Must be able to work a flexible work schedule to include before and after normal work hours; weekends, and holidays when necessary.Have a valid driver's license.Physical Requirements & Working Conditions:Must be able to move and lift items up to 20lbs and perform other light physical work.Must be able to operate standard office equipment, including phone, personal computer, copier, etc.Must be able to clearly communicate verbally and in writing with all internal and external customers.Must also be able to hear sufficiently to engage in daily discussions and interactions.Must be able to read and understand bank-related documents.Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Associated topics: account, balance, biller, commission, finance, insurance, mortgage loan, overdue, reconcile, revenue

Keywords: Central Pacific Bank, Honolulu , Collector I, II or III, Other , Honolulu, Hawaii

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