Off Property Ambassador
Company: Diamond Resorts
Posted on: November 22, 2021
Under general supervision, the Off Property Ambassador (OPA) works
within a specific location, speaking to and soliciting the public
to attend a vacation ownership presentation. The OPA is responsible
for pre-qualifying the prospective clients to ensure that they meet
the established guidelines and providing them with the proper
documentation to attend the presentation.
ESSENTIAL JOB FUNCTIONS
Books qualified prospects for a vacation ownership presentation or
alternate marketing options.
Maintains the site minimum standard for production, bounce back
sales, and budgeted volume per month.
Learns and delivers a branded and scripted marketing pitch.
Books and sells area activities to customers according to business
needs, and as directed by manager.
Provides guests with site and area information upon request.
Familiar with all company programs, systems and resorts.
Remains current on all area attractions, events, and dining
Knows home resort and all amenities offered to members, owners, and
Reports all negative customer experiences to management.
Participates in a weekly and monthly review of targeted
productionand budgeted Volume per Guest (VPG) with management.
Responsible for attending all staff meetings and trainings, as
requested by management.
Performs accurate accounting and reporting of all shift(s) details
as directed by manager.
Responsible for completing all required company trainings and
compliance courses as assigned.
Adhere to company standards and maintains compliance with all
policies and procedures.
Perform other related duties as assigned.
High School Diploma or equivalent.
No prior experience of training required.
No supervisory experience required.
This position does not include supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not include licenses or certifications.
SKILLS & ABILITIES
This position requires the ability to understand and follow both
oral and written instruction as well as have knowledge of and
properly use Standard English and follows office practices. Must be
able to communicate effectively with others, analyze and resolve
problems, maintain effective working relationships, and interact
successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the
Computer proficiency in Microsoft Word, Excel and Outlook.
Ability to operate general office machinery (i.e. computer, copy
machine, fax machine, etc.).
Excellent customer service skills.
Excellent time management skills, including the ability to organize
and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Ability to establish and maintain cooperative working relationships
with internal and external Customers.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving skills.
Able to perform a variety of duties, often of a different nature
changing from one task to another, with impending deadlines and/or
Performs well with frequent interruptions and/or distractions.
Basic mathematical skills, including the ability to calculate
percentages and discounts.
Please note that Hilton Grand Vacations (HGV) acquired Diamond
Resorts International (DRI) as of August 02, 2021. If you apply to
work at a Diamond Resorts company you will be an applicant of a
subsidiary of HGV. A transition to HGV will occur as we integrate
technology, systems and branding but it will take time until our
separate operating systems, employment policies and benefits are
fully integrated. As a result, for a period of time, employees will
receive correspondence and messaging from Diamond Resorts as well
as from HGV and related entities.
Keywords: Diamond Resorts, Honolulu , Off Property Ambassador, Other , Honolulu, Hawaii
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