Posted on: January 11, 2022
Hobart Service, an Illinois Tool Works Company, has been in
business for over 120 years and is the trusted source for
Commercial Food Equipment Service Solutions. We have over 1,700
associates nationwide who serve as valued partners to our
customers. Our employees are dedicated to providing the best
customer service, give back to the communities where they live and
work, and demonstrate the ITW values of Integrity, Simplicity,
Trust, Respect and Shared Risk.
This is a position under the direction of the Branch Manager. The
selected candidate will be able to perform diversified duties
involved in directing the activities of all or a designated group
of Branch Service Techs. This candidate must be proficient in all
aspects of our service operation and able to multi task assisting
in coordinating setting up service calls, following up on service
concerns and helping set up site surveys and installation jobs.
This candidate will function as a Service Tech performing service
calls when not directing the activities of assigned Service
Direct activities of assigned Service Techs.
Prepare quotes on various types of service work and installations,
including competitive equipment.
Make service calls with Service Techs when a complaint or problem
arises that could adversely affect customer relations; diagnose the
problem area and assist the Service Tech in correcting the
malfunction; or, assign another Service Tech to assist in
correcting the malfunction.
Responsible for keeping assigned service personnel informed of new
products, model changes, modifications, new service procedures,
Maintain appropriate records; e.g. productivity, service revenue,
Lead in the training and development of Service Techs; administer
appropriate training and recommend Troy service schools to District
Responsible for scheduling warranty and maintenance inspections on
a timely basis. . Achieve departmental goals regarding parts and
Assist in obtaining competitive equipment to repair, total store
count and perform quarterly truck inspections.
High School diploma, Business or trade school or GED, with good
6 years experience in Food Service and equipment repair or related
Strong customer relations skills
Must be able to use decision-making, organizational and problem
solving skills as a routine part of daily activities.
Proficient in Microsoft Office applications, such as Word, Excel
Excellent interpersonal, organizational and communication
Ability to meet goals and attain desired business results in a
team-oriented environment is vital.
Excellent customer service skills
Good Organizational skills
Technical leadership experience
Lifting 50-75 lbs with or without assistance
Climbing up to 8 ft with ladder
Extensive walking 3-5 miles / day
Extensive driving 5-6 hours/day
Kneeling, squatting, bending, pushing/pulling
Exposure to noise, heat, cold, slippery, wet conditions
Why work for us?
Great insurance options with low premiums
Paid vacation and holidays
401K with company match
Extensive on-the-job, online, and classroom training
Service vehicle, uniforms, and safety equipment provided
Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
ITW and Hobart Service are committed to providing a healthy and
safe environment for all employees. To demonstrate this commitment,
Hobart Service is tobacco-free (including e-cigarettes) on campuses
and within company vehicles and maintains a drug-free
If you are a qualified individual with a disability and are unable
or limited in your ability to use or access the online application
system process due to your disability, please contact Human
Resources at email@example.com to request assistance. No
other requests will be acknowledged.
Keywords: ITW, Honolulu , Service Advisor, Other , Aiea, Hawaii
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