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Global Onboarding Specialist

Company: American Express Services Europe Limited
Location: Honolulu
Posted on: January 11, 2022

Job Description:

Job Description - Global Onboarding Specialist (21032235) Global Onboarding Specialist - 21032235 Description Global Corporate Services (GCS) provides customers with a range of payment solutions including Buyer Initiated Payment (BIP), vPayment, Corporate Card, Corporate Purchasing Card and Business Travel programs to help companies around the world manage all facets of their business spending. The Implementation Organization within GCS is responsible for the design, development, and end-to-end project management with delivery of our payment and technology solutions for our clients. The team is responsible for identifying best in class program designs and enabling our clients' ability to transact quickly and effectively. Leveraging the American Express implementation methodology, the team seeks ways to expedite launch time while implementing value added solutions with a high degree of quality and customer satisfaction. The broader team of over 150 professionals spans three regions and provides support at a local, regional and global level. The Global Onboarding Specialist role will support work such as:

  • Supporting our US headquartered customers who are implementing new programs, or expanding existing Card and B2B business globally. The specialized role will lead and/or support projects in multiple markets, conducting needs assessments, designing programs, and executing on the end-to-end project management to support client onboarding needs. This individual will work closely with business partners such as Sales, Account Development and Global Servicing. The individual will consult with the client on the offerings in each market, facilitate project calls, address open items, track progress, and close issues. Success in the role is measured by meeting our clients agreed upon go live date, error free delivery and a highly satisfactory on boarding experience with American Express.
  • This role will also be a key consultant to internal partners who own client relationships, acting as a central point of contact for various global queries and challenges clients may be dealing with. The individual contributor will be expected to relish a challenge, display problem-solving abilities and enjoy the prospect of facing new types of inquiries every day. Successful applicants will have a positive attitude, analytical skills, strong sense of ownership, and possess the ability to communicate solutions to partners effectively. Key Responsibilities
    • Lead and/or support the end-to-end on boarding process for a portfolio of client projects. Manage a project plan with targeted timelines.
    • Consulting on continually evolving market requirements, including identifying core themes to help mitigate/solve/educate
    • Monitor all aspects of a client implementation, utilizing critical path networks, check lists and tracking document exchange to ensure a successful implementation.
    • Prepare global deployment strategy, conduct needs assessment and design programs which are implemented globally, driving growth and increased client satisfaction with the on boarding experience. Document and communicate program offerings, benefits and recommendations at the market, regional and global level. Understanding and communicating American Express process for set up; contractual, underwriting and compliance requirements and policy in other countries in order to deliver the expected outcome is critical.
    • Partner with Global Implementation Managers on various projects and client engagements. Identify and communicate market level nuances, with a goal of driving a globally consistent experience across implementation projects, wherever possible.
    • Actively participate and problem solve improvement of current processes - raising issues, identifying root causes and developing solutions. Minimum Qualifications Qualifications
      • Proven project management skills; ability to facilitate change and manage complex information
      • Strong collaborative skills, across client and American Express project team members in different business units
      • Effective time management. Flexibility to conduct calls across time zones
      • Strong verbal and written communication skills
      • Embrace a global mindset; a desire to understand ways we conduct business inside and outside the U.S.
      • Customer focus. Ability to advocate for our clients internally and externally
      • Understanding US and Global Corporate Payment products and solutions - Buyer Initiated Payment, vPayment, Corporate Card and Purchasing Card preferred
      • Bilingual preferred, but not required Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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        At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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        In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19
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        American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
        - Job Primary Location United States Schedule Full-time Job Posting Jan 4, 2022, 6:08:07 PM - Jan 19, 2022, 4:59:00 AM American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by clicking here . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.

Keywords: American Express Services Europe Limited, Honolulu , Global Onboarding Specialist, Other , Honolulu, Hawaii

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