Client Care Specialist - Part-Time
Company: Ethos Veterinary Health
Posted on: January 12, 2022
Veterinary Emergency + Referral Center of Hawaii (VERC) is an
advanced 24-hour veterinary emergency and specialty hospital. Our
dedicated board-certified specialists and highly-trained emergency
professionals provide a collaborative approach to veterinary
medicine. Supported by our modern, state-of-the-art facility, we
offer a full in-house laboratory, ultrasonography, CT, MRI and
At VERC, our mission is to provide the highest standard of
emergency and specialty medicine, offering the most comprehensive
and progressive patient care on the Hawaiian Islands.
About the Role:
Client Care Specialist will demonstrate exceptional customer
service skills at all times to represent the organization and
perform day-to-day operations of the front desk.
Responsibilities and duties:
+ Welcome our clients in a friendly, helpful, and compassionate
+ Prepare and review documents and medical records accurately and
+ Educate and advise clients regarding Veterinary Specialty
Hospital services and practices
+ Process appointments, emergencies, and client requests while
ensuring the highest quality of care and satisfaction for our
clients at all times.
+ Process admissions and discharges accurately; schedule follow up
appointments as necessary
+ Process invoices and payments accurately
+ Update and maintain client/pet records and files in accordance
with Veterinary Specialty Hospital legal requirements
+ Assist with other administrative duties such as scanning, faxing,
emailing, for example
Schedule: 5-10pm 3-4 nights a week.
+ Qualified candidates should possess excellent interpersonal
skills and able to develop and maintain positive working
relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other
+ The right candidate will have a fundamental knowledge of windows
based computer programs.
+ Proven effective communication and the ability to multitask and
+ Ability to recognize and seek guidance in all client-related
cases where protocol does not apply
Ethos is an Equal Opportunity Employer. Ethos does not discriminate
on the basis of race, religion, color, sex, gender identity, sexual
orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All
employment is decided on the basis of qualifications, competence,
merit, and business need.
Keywords: Ethos Veterinary Health, Honolulu , Client Care Specialist - Part-Time, Other , Honolulu, Hawaii
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