Telephone Operator - Waikiki Beach Marriott Resort & Spa - (21149433)
Company: Marriott International, Inc.
Posted on: January 15, 2022
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
Waikiki Beach Marriott Resort & Spa, located at 2552 Kalakaua Ave,
Honolulu, HI , 96815 is currently hiring a Telephone Operator.
Answer, record, log, and process all guest calls, requests,
questions, or concerns. Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not
disturb, call forwarding, conference calls, TDD relay calls, and
non-registered guest calls. Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold
to update status, and offer to take a message. Receive, record, and
relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with
problems to provider's customer support line. Test communications
equipment to ensure it works properly. Respond to special requests
from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Dispatch bell staff or valet staff
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
Apply now at :
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Visit www.marriott.com/careers to learn more about our workplace
culture and career opportunities.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Honolulu , Telephone Operator - Waikiki Beach Marriott Resort & Spa - (21149433), Other , Honolulu, Hawaii
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