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GLUAU First Aid

Company: Germaine's Luau Inc
Location: Kapolei
Posted on: January 16, 2022

Job Description:

Germaine's Luau First AidDepartment: Germaine's LuauReports to: Guest Services DirectorStatus: Non-Exempt

  • Job Purpose/Objective:Responsible for welcoming guests, employees, supervising all indoor and outdoor guest's activities, providing privacy and safety while ensuring they feel our Aloha. Able to answer questions as to the Luau's activities. Be vigilant for all safety/security issues, correct and/or report all issues immediately. Provide wellness checks for employees and guests. Anticipates potential problems and reacts to disturbances and prohibited conduct. Enforce all CDC and Roberts Hawaii Employee Infectious Disease Control and Workplace Safety Guidelines. Responds to emergency situations as needed. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests.

    • Essential Job Functions:Incumbent may perform any or all of the following:
      • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
      • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
      • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
      • Always maintain positive guest relations.
      • Be familiar with all Germaine's services/features and local attractions/activities to respond to guest inquiries accurately.
      • Deal with all guests and fellow Germaine's team members with respect and honesty.
      • Provide wellness checks for employees and guests.
      • Provide First Aid to employees and guests when necessary.
      • Ensure that all reports regarding First Aid incidents are completed.
      • Ensure that the First Aid room is sufficiently stocked with 1st Aid supplies and to report any shortages to the Luau Operations Manager.
      • Coordinate, maintain, clean, and sanitize the First Aid room and all equipment.
      • Ensure that you always operate to the highest standards of customer service.
      • To maintain current CPR and 1st Aid certifications.
      • Resolve guest complaints, ensuring guest satisfaction.
      • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
      • Maintain complete awareness of:
        • scheduled group activities and house count.
        • Germaine's facilities and services.
        • hours of operation.
        • fire and emergency plans.
        • departmental rules of conduct.
        • Work with outside agencies (i.e., police).
        • Coordinate emergency situations.
        • Contact the Director of Luau immediately for emergency situations.
        • Investigate duress alarms.
        • Resolve safety hazard situations.
        • Investigate suspicious persons on property.
        • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints, complete documented reports.
        • Respond to the scene of guest/employee accident promptly; assist and administer with first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
        • Report to scenes of guest or employee fighting.
        • Document, organize and store all lost and found items, document guest inquiries for lost items and coordinate return of lost items to guests.
        • Comply with guest requests for storing and safekeeping of their valuables.
        • Maintain confidentiality of all Germaine's Luau reports/documents; release information only to authorized individuals.
        • Answer the departmental telephone.
        • Communicate by radio/cell with designated Luau personnel
        • Report any damages, maintenance problems or safety hazards to the Supervisor.
        • Communicates with supervisor verbally and through written communication throughout the shift to ensure proper notification and follow through of assigned tasks.
        • Maybe assigned other duties as needed by the Luau Manager on duty.

          • Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, education, certifications, etc.
          • Must have a High School Diploma or equivalent.
          • Minimum 21 years of age.
          • Criminal-free record.
          • Fluency in English both verbal and written.
          • Provide legible communication and directions.
          • Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
          • Ability to:
            • perform job functions with attention to detail, speed and accuracy.
            • prioritize, organize and follow up.
            • be a clear thinker, remaining calm and resolving problems using good judgement.
            • follow directions thoroughly.
            • understand guest's service needs.
            • work cohesively with co-workers as part of a team.
            • work with minimal supervision.
            • maintain confidentiality of guest information and pertinent Luau data.
            • Provide interdepartmental assistance upon request to ensure optimum service to guests.
            • Adept at understanding guest's service needs
            • Clear thinker who can remain calm and resolve problems using good judgment.
            • Prioritizes well, shows energy, reacts to opportunities, and instills urgency in others.
            • Available for flexible scheduling to meet the needs of the department; willing and able to work evenings, weekends, and holidays.
              • Working Conditions/Job Environment

                • Must be able to stand, walk and sit for extended periods of time.
                • Job involves working:
                  • under variable temperature conditions (or extreme heat or cold).
                  • under variable noise levels.
                  • outdoors/indoors.
                  • around fumes and/or odor hazards.
                  • around dust and/or mite hazards.
                  • around chemicals.
                  • Walking, standing, kneeling bending, pulling, pushing
                  • Lifting and carrying (Up to 75 pounds)
                    • SupervisionDoes this position supervise other employees?
                      No
                      If no, does this position make work assignments and/or check the work of others but without the supervisory responsibilities?
                      No
                      If yes, what positions:
                      If yes, what are the supervisory responsibilities?
                      The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.Licenses & CertificationsRequired
                      • CPR CertificationPreferred
                        • First Aid Certification

Keywords: Germaine's Luau Inc, Honolulu , GLUAU First Aid, Other , Kapolei, Hawaii

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