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Senior Architect, IT - Customer Platforms

Company: Hawaiian Airlines
Location: Honolulu
Posted on: January 16, 2022

Job Description:

Senior Architect, IT - Customer Platforms Senior Architect, IT - Customer Platforms Title Senior Architect, IT - Customer Platforms Department Information Technology City Honolulu State HI Part-Time No Part-Time Weekend No Description At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our 'ohana -and be a part of an exciting team of professionals dedicated to serving our -kama'--ina -and introducing our islands to the world!Position OverviewThe Customer Platforms IT portfolio includes key systems that run the airline - Loyalty, Reservations, Sales, Distribution, Alliances, and Marketing Technology. This team supports and delivers key business capabilities for the Commercial organization of Hawaiian Airlines.This group of most senior technicians are recognized within the broader staff for their deep level of expertise within one or more technologies. These individuals help to define the principles, standards and guidelines regarding the proper use and deployment of business applications, data and technology within the company. These individuals are informal leaders in the organization and as such require many of the "soft skills" found (in addition to their technical knowledge) in the Management job family. This family is highly leveraged across the company.Key Responsibilities

  • Model desired organizational behavior as defined in the company values and leadership competencies
  • Cultivate and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, and work-life balance
  • Lead, support and influence the achievement of the mission, goals, and objectives of the department and corporation
  • Contribute to technical design, decision-making, and tactical planning at the enterprise level
  • Influence technical designs at the enterprise level and actively participate in setting technical direction of the styles of computing
  • Actively participate in architecture governance (may be as a non-voting member)
  • Lead large development, installation or support teams and ensure the tactical implementation of computing styles and architecture
  • Lead solutioning/design sessions with a program perspective in association with all interdependent systems
  • Lead and facilitate the analysis, design, programming and implementation of viable solutions to highly complex business problems according to user specifications
  • Consult across multiple projects and technology areas at the same time to perform troubleshooting, root cause analysis, and solution implementation
  • Identify measures or indicators of system performance, analyze trends to proactively prevent problems and identify actions needed to improve or correct performance, relative to the goals of the system
  • Work across projects to synchronize project plans, data analysis efforts and deliverables and to coordinate project activities across functions
  • Contribute to estimates, task identification and sequencing pertaining to complex technical project activities and overall project schedules
  • Actively participate and contribute to future Infrastructure Releases and Middleware/Hub
  • Actively participate in checkpoint and design reviews
  • Work with Business, support or development teams in recommending process or system enhancements, including those that would minimize maintenance costs
  • Ensure that systems are functionally appropriate, technically sound and integrated
  • Ensure that chosen technology and coding solution is flexible, supportable, and requires minimal maintenance
  • Negotiate and manage customer and team relationships at a project level
  • Maintain focus on internal and external customer requirements and demonstrate a comprehensive understanding of customer IT needs
  • Lead/conduct detailed code-reviews in a constructive manner and coach the development of other IT technical staff
  • Stay abreast of industry developments and emerging technologies to provide recommendations to the Architecture group and the Principals
  • Assists project teams in the development of cost and benefit analysis
  • Assists in organizational, financial capital and operations planning
  • Other duties as designed Requirements Minimum Requirements
    • Bachelor's Degree (in lieu of degree - 11 years of experience in Business, Engineering and/or IT environment)
    • 7 years of work experience in Business, Engineering and/or Information Technology environment
    • Prior experience leading project teams and guiding production efforts
    • Expert knowledge of computer or network systems hardware and software theory, practice, concepts and technology
    • Expert knowledge of technical/business environments
    • Technical expert of required programming languages
    • Demonstrated proficiency in the required technologies
    • Expert ability to write code and advise the work of Software Developer Engineers
    • Understands Strategic Technical direction of:
      • Middleware
      • Systems Management
      • Enterprise Data & Access Layers
      • Pertinent Styles of computing
      • Understands the following:
        • impact of design decision to the computer (performance, etc.)
        • technical behavior of the underlying operating system
        • technical behavior of the compiler and tools
        • ALL functional aspects of the tools and development environment
        • functional and technical behavior of the middleware and data layers
        • Dev/Ops, deployment environments
        • packaging and distribution of the application
        • operations/run requirements
        • Ability to deal with complex technical issues and make appropriate trade-offs as required
        • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
        • Ability to design how a system should work and understand how changes in conditions, operations, and the environment will affect outcomes
        • Ability to influence technical direction across multiple projects or technology areas
        • Ability to evaluate and recommend emerging technologies and influence technical designs
        • Sufficient business knowledge to assess impact of applied technology on customer's business processes
        • Ability to review technical work of less senior staff
        • Must have received the COVID Vaccine by date of hire **All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
          • B.S./M.S. in Computer Science, Engineering, Information Systems
          • Expert level experience in a single technology area or broad system-level expertise across multiple computing platforms and technologies
          • Advanced knowledge of project management methodology
          • Ability to recommend and influence improvements across Information Technology departments
          • Ability to drive and foster integration and communication across technology groups and projects
          • Ability to recognize and communicate patentable ideas
          • Industry experience
          • Proficient knowledge of .NET, SharePoint, API Integration, Cloud Architecture, CRM and Marketing Platforms, Content Management Systems, Customer Data PlatformsAbout Hawaiian AirlinesHawaiian - has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys byCond-- Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i.Now in its 92nd year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawai'i and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe .Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com . Follow Hawaiian's Twitter updates (@HawaiianAir ), become a fan on Facebook (Hawaiian Airlines ), and follow us on Instagram (hawaiianairlines ). For career postings and updates, follow Hawaiian'sLinkedIn page.For media inquiries, please visit Hawaiian Airlines' online newsroom .
            • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
            • Please view Equal Employment Opportunity Posters provided by OFCCP here .
            • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) domain Security Industry Specialists, Inc trending_up USD 150.000 - 200.000 Security Specialist - Full-Time domain Security Industry Specialists, Inc trending_up USD 150.000 - 200.000 domain Yorktown Systems Group, Inc. trending_up USD 150.000 - 200.000 Senior Systems Administrator/Knowledge Manager domain SOS International LLC. trending_up USD 150.000 - 200.000 Senior Network Analyst domain University of Hawai'i Federal Credit Union trending_up USD 150.000 - 200.000 access_time Heute Security Specialist domain Security Industry Specialists, Inc trending_up USD 150.000 - 200.000 Security Specialist - Full-Time domain Security Industry Specialists, Inc trending_up USD 150.000 - 200.000 domain Yorktown Systems Group, Inc. trending_up USD 150.000 - 200.000 Senior Systems Administrator/Knowledge Manager domain SOS International LLC. trending_up USD 150.000 - 200.000 Senior Network Analyst domain University of Hawai'i Federal Credit Union trending_up USD 150.000 - 200.000 access_time Heute Security Specialist domain Security Industry Specialists, Inc trending_up USD 150.000 - 200.000 keyboard_arrow_left keyboard_arrow_right

Keywords: Hawaiian Airlines, Honolulu , Senior Architect, IT - Customer Platforms, Other , Honolulu, Hawaii

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