Account Executive 2
Posted on: May 12, 2022
The Account Executive II, Retail Partnerships role acts as liaison
between Spectrum and our national retail partners and associated
vendors. The Account Executive II will provide oversight and day to
day management and support these partnerships, ensuring proper
execution of Spectrum sales and organizational goals and partner's
delivery of excellent customer service. The Account Executive II
(AE2) is responsible for managing the implementation and compliance
of Spectrum policies and procedures as it relates to the operation.
In addition they will create and deliver training programs to
foster success for both parties. The Account Executive II will be
responsible for business planning, execution of merchandising and
all sales related activities within their territory. The AE2 will
develop sales strategies and manage one to two Independent Service
Organizations (ISO) with agents that sell Spectrum services in
brick and mortar locations. Each ISO has 1 main office, 15+ selling
locations, and up to 40 sales agents. The AE2 will develop sales
strategy and execution, with the responsibility of overseeing the
sales associates at each location.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience
Account Management & Partnership:
Management of daily Retail Partners Retailer sales, including
developing and building relationships with retail partners
including but not limited to big box retailers such as Best Buy and
Partner closely with the stakeholders/decision makers, from your
assigned ISO, to create/manage growth plans.
Manage 3 rd Party ISOs, train, and support owners of these
companies to sell Spectrum services.
Responsible for daily visits with ISOs to discuss and influence
proper metrics, including weekly meetings with ISO owners and daily
interactions with sales agents.
Work cross functionally with our operations, strategy and
divisional teams to ensure alignment with the companies/department
Responsible for ensuring the Spectrum brand is appropriately
represented. Conduct territory & store visits working within budget
& expense guidelines.
Investigate and help resolve all sales order escalations in an
expedient manner. Responsible for the completion and follow-up of
customer accounts through interaction with other departments and
customers as needed (Tech Ops., Care, Risk, etc.).
Audit and review orders to ensure compliance and address with the
team/owner as needed
Timely completion of expected deliverables & sales reports to
Responsible for overall productivity of sales associates and
addressing sales issues and poor performance as appropriate.
Sales and Business Development:
Forecast & assign monthly goals to retail partnership teams at the
start of each new fiscal month.
Meet or exceed all assigned sales goals.
Ability to assimilate provided sales metrics and form strategies to
improve poor performance areas.
Daily account management of sales entered through completed
Report weekly trend results to retail partnership leadership
Attend weekly, monthly, quarterly & annual business review
Train our retail partnership teams on all of Spectrum products and
services, current retail marketing offers, and how to process
Attend meetings, conduct trainings, coaching and in-store
demonstrations for 3PLs & sales associates; including train the
trainer, new products and services offerings. Conduct new hire
Work closely with regional and local partners to implement and
integrate Spectrum sales and marketing initiatives in their
Skills/Abilities and Knowledge
Ability to read, write and speak English. Bi-lingual preferred.
Must have 2 plus years of strong sales experience with a proven
Sales presentation skills, problem solving capabilities, organized
and demonstrated initiative.
Strong written, verbal and interpersonal communication skills.
Ability to work independently.
Comfort utilizing Word, PowerPoint, and Excel.
Travel frequently between stores within the assigned territory.
Must have a current driver's license with a good driving
Have flexibility to work retail hours and adjust schedule as needed
based on partners' needs and to maximize sales opportunities.
Must have reliable transportation to travel to partner
Preferred Bachelor's degree (B.A.) from a four-year college or
Related Work Experience
One to two years related experience and/or training; or equivalent
combination of education and experience.
Weekly field rides with account reps, bi-weekly site visits to
management locations and division-wide travel required. SRL230
Keywords: SPECTRUM, Honolulu , Account Executive 2, Other , Mililani, Hawaii
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