Front Desk/Activity Desk - FULLTIME
Company: Lodging Dynamics
Posted on: May 13, 2022
Check-in and check-out guests and respond to inquires and problems
in an efficient, courteous and professional manner to achieve
maximum customer satisfaction while complying with all SOPs and
* Handle guest registration and room assignments, accommodating
special requests whenever possible.
* Pre-register, block reservations and when necessary make future
reservations following hotel rate structures, discounts, and sell
* Handle guest check-ins/check-outs in accordance with hotel
credit/cash handling policies in an efficient and friendly
* Resolve customer complaints; assist customers in all inquires in
connection with hotel services, in-house events, directions, local
attractions, check cashing, safety boxes, etc.
* Cancel room reservations according to procedure.
* Treat customers in a professional and courteous manner according
* Also responsible for monitoring the pool rentals and selling
activities like PCC, Zipline etc.
Skills / Requirements
* Must be friendly, willing to learn and have great computer
Experience: Experience required by position is from three months to
one full year of employment in a related position with this Company
or other organizations.
Skills and Abilities: Requires a working knowledge of the Front
Desk aspect of select service properties, policies or operations
and a general knowledge of the hotel. Working knowledge is
generally learned on-the-job.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. High School Graduate/ GED equivalent. Good
math skills are required. Computer literate. Valid drivers license.
Previous cash handling experience. Ability to communicate
effectively with the public and associates. Meet minimum age
requirement of jurisdiction. Read, write clearly and speak English
fluently and precisely. Ability to operate computer systems as
required within the hotel.
Hours Required: 8 hour shift; Scheduled days and times may vary
based on need. Must be flexible, willing to work holidays and
weekends. Also must be highly motivated.
Keywords: Lodging Dynamics, Honolulu , Front Desk/Activity Desk - FULLTIME, Other , Laie, Hawaii
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