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Electronic Services Specialist

Company: University of Hawaii FCU
Location: Honolulu
Posted on: May 14, 2022

Job Description:

DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Over 200% Match 401k --- 100% Paid Medical --- 35 Paid Days Off Enjoy these benefits, competitive pay, and more as a University of Hawai`i Federal Credit Union employee! JOIN US! We look forward to hearing from you. Position Title: Electronic Services Specialist Department: Electronic Services Classification: Non-Exempt Reports to: Electronic Services Manager Position Purpose : This position performs back office functions and provides back office support for electronic services provided by the credit union. The department's responsibilities include credit and debit cards, ACH and Check processing, IRAs, certificates, online banking including online account opening, deceased account processing, remote deposit capture, account maintenance, audits, and a variety of other back office functions. Essential Functions:

  • Processes credit and debit card research and requests.
  • Process debit card disputes.
  • Performs share draft exception processing.
  • Processes certificates and renewal requests.
  • Processes stop payment requests received via online banking.
  • Processes credit card payments.
  • Inputs travel notifications for debit and credit cards.
  • Performs account maintenance on active and closed accounts.
  • Reviews IRA transactions for accuracy.
  • Processes levies.
  • Responds to epay inquiries.
  • Responds to incoming emails to Member Services.
  • Processes returned mail and address changes.
  • Performs other duties as assigned. Performance Standards:
    • Meets established deadlines.
    • Performs work with accuracy and completeness.
    • Work performed in a timely manner.
    • Member complaints kept to a minimum.
    • Disputes are resolved within established timeframes.
    • Reconciling items are resolved within established timeframes.
    • No compliance issues.
    • No audit issues. Qualifications: Education/Certification: High School degree or GED is required. Required Knowledge: Basic understanding of MS Office Suite is desired. Experience Required: Two years clerical/financial institution/operations & customer service experience Skills/Abilities: Excellent verbal and communication skills Good analytical, creative and problem-solving skills Excellent computer skills Physical Activities and Requirements of this Position: Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers. Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly both written and verbally. Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products. Hearing: Able to hear average or normal conversations and receive information. Physical Strength : Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables. Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator. Language Ability: Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. Working Conditions: Air-conditioned, smoke-free office setting. Attendance Requirements: Please note that scheduled attendance requirements may change due to business needs. Business Hours: Monday through Saturday, Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.


Keywords: University of Hawaii FCU, Honolulu , Electronic Services Specialist, Other , Honolulu, Hawaii

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