Unemployment Claims Coordinator
Company: ProService Hawaii
Location: Honolulu
Posted on: May 14, 2022
Job Description:
Who We AreAt ProService Hawaii, we empower local businesses to
succeed by offering a bundled solution to help employers hire,
retain and manage their employees. As Hawaii's leader in HR
outsourcing and administration for over 25 years, our clients get
access to a full service solution for their HR needs, at an
affordable cost. For more information about our purpose and
solution, visit Proservice.com.Becoming an employee of ProService
means that becoming part of our #PROhana. As one of Hawaii's Best
Places to work for 15 straight years, we strive to grow high
performing people backed by our Employee Promises of freedom to
grow, a #PROhana of amazing people, and opportunities to make your
mark and affect change. To learn more about our culture, visit
Proservice.com/careerRole OverviewThe goal of the Unemployment
Claims Coordinator is to review, process, and respond to
unemployment insurance claims on behalf of our clients and their
employees. Your role is to ensure that claims are being processed
accurately in a timely manner, while demonstrating best-in-class
customer service.Responsibilities:
- Demonstrate subject matter expertise of Unemployment Insurance
programs and framework, including process and regulatory changes,
and the respective roles of the State, ProService, our clients and
work-site employees in the unemployment claims process. Attend
unemployment case hearings, representing ProService on behalf of
our clients.
- Research and appropriately respond to State requests by
ensuring that all forms are completed with detailed and accurate
information within a timely manner.
- Ensures that claims are compliant with State regulations and
effective portfolio management.
- Provides client and employee support by educating and answering
questions regarding the unemployment claims process.
Requirements & Qualifications:
- Experience
- 2+ years of claims insurance experience in auto, general
liability, property, casualty, or related field is required.
- Proficiency with Microsoft Office and G Suite (Gmail, Google
Calendar/Docs)
- Prior experience working with Unemployment is a plus.
- Customer Focus. Obsessed with client service, ensuring every
interaction meets client satisfaction. Goes above and beyond to
exceed customer expectations by demonstrating care and empathy for
claimants and employers.
- Organization/Planning. Plan, organize, and schedule in an
efficient productive manner. Focus on key priorities. Effectively
juggle multiple projects. Pays appropriate attention to detail.
Works well with competing deadlines and priorities.
- Written and Verbal Communication. Communicates effectively over
the phone and via email. Demonstrated ability to "think quick on
your feet". Able to community clearly and articulately with a
variety of different audiences.
- Intelligence. Demonstrated ability to learn and absorb new
information rapidly. Ability to learn ongoing changes to
unemployment practices and policy changes.
- Judgment and Decision Making. Ability to make independent
decisions confidently and quickly that provide favorable outcomes.
- Independence. While committed to team efforts, exhibits a
willingness to take an independent stand. Works well with minimal
supervision and takes initiative and direction well.
- Team Player. Reaches out to peers for help and support, and
enjoys building relationships with others. Play well with
others.
Benefits & Perks
- Paid Parental Leave
- Student Loan Repayment Assistance
- 401k Company Match
- Generous paid time off including 7 observed holidays, floating
holidays, and paid volunteer time.
- Company contribution towards individual healthcare plans
(medical, drug, vision, and dental)
- Flexible Spending, Life, and Accident insurance
programsProService Hawaii is proud to be an equal opportunity
employer. All aspects of employment including the decision to hire,
promote, discipline, or discharge, will be based on merit,
competence, performance, and business needs. We do not discriminate
on the basis of race, color, religion, marital status, age,
national origin, ancestry, physical or mental disability, medical
condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, and local law.
ProService is committed to providing access, equal opportunity and
reasonable accommodation. If a reasonable accommodation is needed
to participate in the job application or interview process, please
contact talent@proservice.com or you may call us at
808-394-8878.
Keywords: ProService Hawaii, Honolulu , Unemployment Claims Coordinator, Other , Honolulu, Hawaii
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