Unemployment Claims Coordinator

Company: ProService Hawaii
Location: Honolulu
Posted on: May 14, 2022

Job Description:

Who We AreAt ProService Hawaii, we empower local businesses to succeed by offering a bundled solution to help employers hire, retain and manage their employees. As Hawaii's leader in HR outsourcing and administration for over 25 years, our clients get access to a full service solution for their HR needs, at an affordable cost. For more information about our purpose and solution, visit Proservice.com.Becoming an employee of ProService means that becoming part of our #PROhana. As one of Hawaii's Best Places to work for 15 straight years, we strive to grow high performing people backed by our Employee Promises of freedom to grow, a #PROhana of amazing people, and opportunities to make your mark and affect change. To learn more about our culture, visit Proservice.com/careerRole OverviewThe goal of the Unemployment Claims Coordinator is to review, process, and respond to unemployment insurance claims on behalf of our clients and their employees. Your role is to ensure that claims are being processed accurately in a timely manner, while demonstrating best-in-class customer service.Responsibilities:

• Demonstrate subject matter expertise of Unemployment Insurance programs and framework, including process and regulatory changes, and the respective roles of the State, ProService, our clients and work-site employees in the unemployment claims process. Attend unemployment case hearings, representing ProService on behalf of our clients.
  • Research and appropriately respond to State requests by ensuring that all forms are completed with detailed and accurate information within a timely manner.
    • Ensures that claims are compliant with State regulations and effective portfolio management.
      • Provides client and employee support by educating and answering questions regarding the unemployment claims process.
        Requirements & Qualifications:
        • Experience
          • 2+ years of claims insurance experience in auto, general liability, property, casualty, or related field is required.
          • Proficiency with Microsoft Office and G Suite (Gmail, Google Calendar/Docs)
          • Prior experience working with Unemployment is a plus.
            • Customer Focus. Obsessed with client service, ensuring every interaction meets client satisfaction. Goes above and beyond to exceed customer expectations by demonstrating care and empathy for claimants and employers.
              • Organization/Planning. Plan, organize, and schedule in an efficient productive manner. Focus on key priorities. Effectively juggle multiple projects. Pays appropriate attention to detail. Works well with competing deadlines and priorities.
                • Written and Verbal Communication. Communicates effectively over the phone and via email. Demonstrated ability to "think quick on your feet". Able to community clearly and articulately with a variety of different audiences.
                  • Intelligence. Demonstrated ability to learn and absorb new information rapidly. Ability to learn ongoing changes to unemployment practices and policy changes.
                    • Judgment and Decision Making. Ability to make independent decisions confidently and quickly that provide favorable outcomes.
                      • Independence. While committed to team efforts, exhibits a willingness to take an independent stand. Works well with minimal supervision and takes initiative and direction well.
                        • Team Player. Reaches out to peers for help and support, and enjoys building relationships with others. Play well with others.
                          Benefits & Perks
                          • Paid Parental Leave
                          • Student Loan Repayment Assistance
                          • 401k Company Match
                          • Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time.
                          • Company contribution towards individual healthcare plans (medical, drug, vision, and dental)
                          • Flexible Spending, Life, and Accident insurance programsProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact talent@proservice.com or you may call us at 808-394-8878.

Keywords: ProService Hawaii, Honolulu , Unemployment Claims Coordinator, Other , Honolulu, Hawaii