Claims Call Center Senior Representative- Automotive
Company: Zurich NA
Location: Honolulu
Posted on: June 23, 2022
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Job Description:
Claims Call Center Senior Representative- Automotive
89601
Zurich North America is hiring a Claims Call Center Senior
Representative to join our Claims team! We are open to hiring
talent anywhere in the U.S.as this is aremoteposition.
The selected candidate must be willing to work M-F 8:30 a.m.- 5:00
p.m..Pacific Standard Time (PST).
In this role you will be responsible for:
+ Handle first and third-party claims taking responsibility to
resolve all enquiries from both customer and external contacts to
ensure delivery of a customer focused claims service.
+ Recommend alternative sources/courses of action in order to
ensure an efficient, day to day customer service is delivered.
+ Receive, investigate and respond to technical queries from
customers and/or colleagues to ensure customers receive appropriate
advice.
+ Investigate claims to evaluate costs and risk and ensure
investigations are conducted and concluded effectively and
efficiently.
**Basic Qualifications:**
+ High School Diploma or Equivalent and 2 or more years of
experience in the Customer Service Area.
OR
+ Zurich Certified Insurance Apprentice including an Associate
Degree and no prior experience in the Customer Service area
**Preferred Qualifications:**
+ Contact/Call center experience
+ Basic Insurance industry knowledge
+ Microsoft Office skills
+ Customer Service facing experience in the automobile industry
(i.e. Dealerships, Auto Repair Shops, Auto Parts Shop etc.)
+ Ability to interpret automotive issues to the customer
+ Reside in a PST time zone
As a condition of employment at Zurich, employees must adhere to
our COVID-related health and safety protocols (
https://www.zurichna.com/careers/faq ), including, without
limitation, a requirement that employees attest as to their
vaccination status with a YES/NO, and upload proof of vaccination
status, or negative COVID test results when allowable, to a
third-party vendor. These are continuously re-evaluated and the
requirements may change at any time.
A future with Zurich. What can go right when you apply at
Zurich?
Now is the time to move forward and make a difference. At Zurich,
we want you to share your unique perspectives, experiences and
ideas so we can grow and drive sustainable change together. As part
of a leading global organization, Zurich North America has over 150
years of experience managing risk and supporting resilience. Today,
Zurich North America is a leading provider of commercial
property-casualty insurance solutions and a wide range of risk
management products and services for businesses and individuals. We
serve more than 25 industries, from agriculture to technology, and
we insure 90% of the Fortune 500 -. Our growth strategy is not
limited to our business. As an employer, we strive to provide
ongoing career development opportunities, and we foster an
environment where voices are diverse, behaviors are inclusive,
actions drive equity, and our people feel a sense of belonging. Be
a part of the next evolution of the insurance industry. Join us in
building a brighter future for our colleagues, our customers and
the communities we serve. Zurich maintains a comprehensive employee
benefits package for employees as well as eligible dependents and
competitive compensation. Please clickhere
(https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our
workforce as an asset. We recruit talented people from a variety of
backgrounds with unique perspectives that are truly welcome here.
Taken together, diversity and inclusion bring us closer to our
common goal: exceeding our customers' expectations. Zurich does not
discriminate on the basis of age, race, ethnicity, color, religion,
sex, sexual orientation, gender expression, national origin,
disability, protected veteran status or any other legally protected
status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or
employment agencies. Any unsolicited resume will become the
property of Zurich American Insurance. If you are a preferred
vendor, please use our Recruiting Agency Portal for resume
submission.
Location(s): AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MM1 #LI-Remote
Keywords: Zurich NA, Honolulu , Claims Call Center Senior Representative- Automotive, Other , Honolulu, Hawaii
Click
here to apply!
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