Deposit Servicing Specialist

Company: Central Pacific Bank
Location: Honolulu
Posted on: June 25, 2022

Job Description:

Multiple levels available based on experience.Position Function:Provide back-office support for branches and departments. Perform services related to the functions of the department under supervision of the senior specialist, assistant manager, or department manager. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.Primary Accountabilities:* Perform day-to-day back-office operations, including but not limited to deposit product maintenance, monetary processing, return items, compliance related items, lockbox, micrographics, and ACH processing. Able to research and resolve back-office operational problems with little or no assistance.* Assist with monitoring and coordinating all processes related to deposit operations processing. Communicate and follow-up with all department related initiatives as directed by supervisors and/or managers. Assist with resolving internal and external customer problems and complaints with the highest quality of customer service.* Responsible for maintaining individual KPI logs. Provides input on procedure updates as required. Researches and resolves deposit operations issues.* Knowledge of compliance with the state and federal laws, rules, and regulations, and the bank's policies and procedures, and related requirements.* Knowledge of and compliance with the state and federal laws, rules, and regulations, and the bank's policies and procedures, affecting the employee's job duties and responsibilities, including but not limited to the Bank Secrecy Act and related requirements, the lending, deposit, and other consumer protection regulations, and industry, ethical or fiduciary practices or standards, as applicable.* Performs all other job-related duties as required or assigned.Minimum Qualifications:Education:* High School Diploma requiredExperience:* Specialist I: 1+ years of banking operation experience, including knowledge of bank products, services and documentation.* Specialist II: 2+ years of banking operation experience, including knowledge of bank products, services and documentation.* Specialist III: 3+ years of banking operation experience, including knowledge of bank products, services and documentation.* Senior Specialist: 4+ years of banking operation experience, including knowledge of bank products, services and documentation.Physical Requirements & Working Conditions:* Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.* Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.* Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.* Must be able to read and understand bank-related documents.* Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Central Pacific Bank, Honolulu , Deposit Servicing Specialist, Other , Honolulu, Hawaii