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Senior Operations Specialist, IT - Systems Operations(Honolulu)

Company: Hawaiian Airlines, Inc.
Location: Honolulu
Posted on: September 23, 2022

Job Description:

Senior Operations Specialist, IT - Systems Operations(Honolulu) At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ' ohana and be a part of an exciting team of professionals dedicated to serving our kama'--ina and introducing our islands to the world! Position Summary We are looking for an individual who enjoys solving complex technical problems and is eager to learn new things. This person should also have practical experience with cloud services such as AWS or Azure. Key Responsibilities

  • Focus on internal and external customer needs
  • Demonstrate advanced understanding of operating and monitoring processes used for systems
  • Understand how technology works together to proactively monitor system performance and anticipate operational improvements
  • Provide leadership as a communications liaison between the business and the technology development and support groups
  • Develop time estimates for project schedules, monitor progress, and provide accurate and timely reports
  • Plan and manage project activities within allocated resources
  • Manage resolution of problems and escalate as required
  • Work across projects to synchronize data analysis efforts and deliverables
  • Negotiate and manage team relationships at project level
  • Support the organization's project management policy, practice and methodology
  • Analyze and resolve complex or multiple problems
  • Research and recommend alternative actions for problem resolution
  • Employ productivity aids in all aspects of assignments
  • Facilitate or complete analysis, design and configuration of viable solutions to high complex technology problems that would improve data center and support activities
  • Can see the larger picture of systems, data, timing, and interconnectivity of the operational environment
  • Top SME/Technical Expert of team
  • Evaluate and recommend emerging technologies and influence technical designs
  • Understands the industry and or business systems required
  • Comply with project management methodology requirements
  • Provide leadership for system and acceptance testing
  • Test and implement systems and enhancements using techniques that preserve system integrity
  • Suggests improvements to existing systems that would minimize maintenance costs
  • Ensure that systems are functionally appropriate and operationally integrated
  • Drive continuous improvements and corrective actions
  • Facilitates technical issue resolution across technical areas
  • Responsible for immediate response to production program problems
  • Identify and recommend process or system enhancements to Operations leaders and CIO's
  • Develop cost and benefit analysis
  • Other duties as assigned
  • Bachelor's Degree (in lieu of degree - 4 years of experience in IT)
  • 6 years of work experience in Information Technology
  • History of providing leadership and coaching to a team
  • Experience teaching operational topics to junior and other Sr. members of the staff
  • Experience facilitating real-time formal problem-solving techniques, such as root cause analysis utilizing Lean Six Sigma tools to solve complex production and equipment problems
  • Advanced knowledge of operations, security and monitoring concepts, technology and methodology obtained through formal training, and work experience
  • Excellent partnering, communication, and negotiation skills to effectively serve as a lead liaison between business customers and technology development and support groups
  • Ability to provide leadership within a specific technology area or across multiple technology areas, to complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement large/multiple development projects
  • Ability to analyze and resolve multiple complex problems
  • Ability to discern larger patterns of operational, technical, and IT operations related business issues from disparate detailed data**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred Qualifications
    • Understands the following:
      • impact of design decision to the computer (performance, etc.)
      • technical behavior of the underlying operating system
      • technical behavior of the compiler and tools
      • ALL functional aspects of the tools and development environment
      • functional and technical behavior of the middleware & data layers
      • Dev/Ops, deployment environment
      • packaging & distribution of apps
      • operations/run requirements
      • Industry Experience
      • Practical experience with cloud services such as AWS and AzureAbout Hawaiian AirlinesHawaiian - has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named the No. 1 U.S. airline on Travel + Leisure's 2022 World's Best list. Consumer surveys by Cond-- Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai--i.Now in its 93rd year of continuous service, Hawaiian is Hawai--i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai--i and 16 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Inc., Honolulu , Senior Operations Specialist, IT - Systems Operations(Honolulu), Other , Honolulu, Hawaii

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