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DVC Associate Coordinator

Company: Aulani, A Disney Resort & Spa
Location: Honolulu
Posted on: November 26, 2022

Job Description:

Disney Vacation Club (DVC) Coordinator will provide exceptional service to all members and guests while extending operational support to site Sales and Marketing Leaders and onsite Teams. Responsibilities will include reporting, collateral and inventory management, and managing sales rotation line-ups. As front-line cast members, they are expected to demonstrate the Aulani spirit when greeting and assisting all guests. Coordinators are instrumental in supporting the onsite Leaders and Teams with guest & member recovery, digital membership card assistance, DVC tour schedule, and providing recommendations of resort offerings & amenities. They also assume the lead responsibility when staffing our weekly Member Celebration event. Primary responsibilities for the event include checking in of 300-500+ members in a 30 minutes span, setting up and breaking down the check-in area, handing out gifts to each member's family, managing the Guide rotation for the grand-villa tour following the show, and open and close all member attendees in our management system. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity. You will be reporting to the Sales Experience ManagerYou Will

  • Demonstrate excellent service skills through in-person, phone, and email conversations when supporting members and guests with a range of inquiries and request
  • Greet and extend guest service support when working at the H--k-- Hideaway reception desk and over the phone
  • Empowered to creatively provide solution and recovery support for members, guests, and cast members
  • Support the check-in and operational flow of the weekly Member Celebration event for 300-500+ members
  • Have knowledge of all resort offerings and amenities to assist with booking of dining and activities
  • Offer accurate directions for resort and on-island activities with the use of the Aulani app and island map
  • Help with a high volume of member account inquiries, including scheduling of member visits and events
  • Provide set-up assistance with Member's mobile cards ranging from low to high level of technical difficulty
  • Maintain show readiness of all site locations, including back-of-house areas
  • Manage and assign task delegations to Guide's inbox
  • Assist sales and marketing cast members with entering interactions into our management system
  • Manage the daily sales guide line-up with all interactions for accuracy & tracking purposes
  • Open and close all interactions concluded from onsite locations and model rooms
  • Ensures that the Guides & DVCAs follow the established company guidelines for accuracy of all interactions
  • Produce reports for site managers to analyze marketing activities, sales production, and revenue stream
  • Assist site managers with special project works, including events, welcome calls, and team schedules
  • Organize the inventory of collateral and office supplies and orders
  • Recommend improvements to increase sales performance
  • Must stay calm in some stressful situations and be knowledgeable of emergency procedures
  • Network with different lines of business to improve performance and work efficiency for our operationYou Have
    • High School diploma or equivalent
    • Demonstrate confidentiality and be able to safeguard a person's privacy information
    • Professional mannerism with proactive attributes - have enthusiasm and excellent guest service skills
    • Able to lift, carry and move items that are 10-25 pounds
    • Always walk and stand up to 8 hours per day
    • Previous experience in a business work environment
    • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Keywords: Aulani, A Disney Resort & Spa, Honolulu , DVC Associate Coordinator, Other , Honolulu, Hawaii

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