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Outlet Ambassador (On-Call)

Company: Alohilani Resort Waikiki Beach
Location: Honolulu
Posted on: January 25, 2023

Job Description:

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.


The Ambassador is expected to provide timely, courteous service with guest satisfaction to all Longboard Club guests as the primary goal. The Ambassador is also responsible for setting up their stations including opening, running, and closing side work. He/she must have an indepth knowledge of the specialty wine and cheese program. This includes assisting guests with the wine cruvinet system as well as servicing the PM cheese cart. The Ambassador is responsible for the general maintenance and cleaniness including clearing tables and providing exceptional customer service to all Longboard Club guests . As needed the Ambassador may also assist Longboard Club guests with general folio inquiries and support.


- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Maintain the cleanliness of all areas of Longboard Club including furniture, and service areas in an organized manner.
- Replenish all towels and take special care of Longboard Club Cabana reservation guests.
- Assist in opening and closing side work as assigned.
- Complete opening/closing checklist according to standards.
- Responsible for promotion of specials and up selling.
- Process credit card charges.
- Fully comprehend and be able to operate all relevant aspects of the POS program.
- Follow all cash handling policies, and prepare closing report for night audit.
- Clear and clean tables when guests leave, return glasses to be washed.
- Full knowledge of state liquor laws.
- Assist guests with service requests when needed.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.

Keywords: Alohilani Resort Waikiki Beach, Honolulu , Outlet Ambassador (On-Call), Other , Honolulu, Hawaii

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