Outlet Ambassador (On-Call)
Company: Alohilani Resort Waikiki Beach
Location: Honolulu
Posted on: January 25, 2023
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Job Description:
Highgate Hotels
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu.
Highgate also has an expanding presence in key European markets
through properties in London, Paris, Barcelona, Vienna and Prague.
Highgate's portfolio of global properties represents an aggregate
asset value exceeding $10B and generates over $2B in cumulative
revenues. The company provides expert guidance through all stages
of the hospitality property cycle, from planning and development
through recapitalization or disposition. Highgate also has the
creativity and bandwidth to develop bespoke hotel brands and
utilizes industry leading proprietary revenue management tools that
identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry's most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and Seattle.
Location
The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor
and outdoor luxury to elevate the experience of Oahu resorts. Every
space has been envisioned by award-winning design firm, Rockwell
Group. Fresh, welcoming and relaxing, it's an oasis of tranquility
in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000
gallon Oceanarium unique to Honolulu resorts. Coming soon, the
destination pool deck with private cabanas will offer a saltwater
infinity pool, a shallow-water pool and club for kids, and a pool
bar that seamlessly transitions from day to night. With a location
steps from Waikiki Beach, it's where Hawaii vacations turn moments
into memories.
Our resort is proudly named in honor of Queen Lili'uokalani, the
last reigning monarch of the Hawaiian Kingdom. Beloved by her
people, she was a music composer, an author and an ardent supporter
of her culture. Her spirit is infused into the resort, which shares
the same privileged location as her beachside home Ke'alohilani,
meaning the royal brightness. Welcome to a fresh perspective on
resorts in Waikiki. 'Alohilani Resort Waikiki Beach.
Overview
The Ambassador is expected to provide timely, courteous service
with guest satisfaction to all Longboard Club guests as the primary
goal. The Ambassador is also responsible for setting up their
stations including opening, running, and closing side work. He/she
must have an indepth knowledge of the specialty wine and cheese
program. This includes assisting guests with the wine cruvinet
system as well as servicing the PM cheese cart. The Ambassador is
responsible for the general maintenance and cleaniness including
clearing tables and providing exceptional customer service to all
Longboard Club guests . As needed the Ambassador may also assist
Longboard Club guests with general folio inquiries and support.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
- Maintain the cleanliness of all areas of Longboard Club including
furniture, and service areas in an organized manner.
- Replenish all towels and take special care of Longboard Club
Cabana reservation guests.
- Assist in opening and closing side work as assigned.
- Complete opening/closing checklist according to standards.
- Responsible for promotion of specials and up selling.
- Process credit card charges.
- Fully comprehend and be able to operate all relevant aspects of
the POS program.
- Follow all cash handling policies, and prepare closing report for
night audit.
- Clear and clean tables when guests leave, return glasses to be
washed.
- Full knowledge of state liquor laws.
- Assist guests with service requests when needed.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Keywords: Alohilani Resort Waikiki Beach, Honolulu , Outlet Ambassador (On-Call), Other , Honolulu, Hawaii
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