Unemployment Claims Coordinator
Company: ProService Hawaii
Location: Honolulu
Posted on: January 26, 2023
Job Description:
Who We AreSince we opened our doors in 1994, we've been on our
own entrepreneurial journey that has taken us from a small office
in Kailua-Kona to one of Hawaii's most successful companies. Today
our team is bigger, but our purpose remains: Empowering employers
to succeed in Hawaii. For more information about our purpose and
solution, visit.By joining us, you're becoming a member of our
#PROhana. Being a part of the #PROhana includes working for an high
performing organization and service culture, that has been
recognized as one of Hawaii's Best Places to work for 16 years. If
you're an individual that values and has a high bar of excellence,
empathy, ownership mentality, resourcefulness, and tenacity, we
want to hear from you! To learn more about our culture and other
career opportunities, visitRole OverviewThe goal of the
Unemployment Claims Coordinator is to review, process, and respond
to unemployment insurance claims on behalf of our clients and their
employees. Your role is to ensure that claims are being processed
accurately in a timely manner, while demonstrating best-in-class
customer service. Responsibilities:
Demonstrate subject matter expertise
of Unemployment Insurance programs and framework, including process
and regulatory changes, and the respective roles of the State,
ProService, our clients and work-site employees in the unemployment
claims process. Attend unemployment case hearings, representing
ProService on behalf of our clients.
Research and appropriately respond to
State requests by ensuring that all forms are completed with
detailed and accurate information within a timely manner.
Ensures that claims are compliant
with State regulations and effective portfolio management.
Provides client and employee support
by educating and answering questions regarding the unemployment
claims process.Requirements & Qualifications:
- Experience
2+ years of claims insurance
experience in auto, general liability, property, casualty, or
related field is required.Proficiency with Microsoft Office and G
Suite (Gmail, Google Calendar/Docs)Prior experience working with
Unemployment is a plus.
Customer Focus. Obsessed with client
service, ensuring every interaction meets client satisfaction. Goes
above and beyond to exceed customer expectations by demonstrating
care and empathy for claimants and employers.
Organization/Planning. Plan,
organize, and schedule in an efficient productive manner. Focus on
key priorities. Effectively juggle multiple projects. Pays
appropriate attention to detail. Works well with competing
deadlines and priorities.
Written and Verbal Communication.
Communicates effectively over the phone and via email. Demonstrated
ability to "think quick on your feet". Able to community clearly
and articulately with a variety of different audiences.
Intelligence. Demonstrated ability to
learn and absorb new information rapidly. Ability to learn ongoing
changes to unemployment practices and policy changes.
Judgment and Decision Making. Ability
to make independent decisions confidently and quickly that provide
favorable outcomes.
Independence. While committed to team
efforts, exhibits a willingness to take an independent stand. Works
well with minimal supervision and takes initiative and direction
well.
Team Player. Reaches out to peers for
help and support, and enjoys building relationships with others.
Play well with others.Benefits & Perks
Paid Parental LeaveStudent Loan
Repayment Assistance401k Company MatchGenerous paid time off
including 7 observed holidays, floating holidays, and paid
volunteer time.Company contribution towards individual healthcare
plans (medical, drug, vision, and dental)Flexible Spending, Life,
and Accident insurance programsProService Hawaii is proud to be an
equal opportunity employer. All aspects of employment including the
decision to hire, promote, discipline, or discharge, will be based
on merit, competence, performance, and business needs. We do not
discriminate on the basis of race, color, religion, marital status,
age, national origin, ancestry, physical or mental disability,
medical condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, and local law.
ProService is committed to providing access, equal opportunity and
reasonable accommodation. If a reasonable accommodation is needed
to participate in the job application or interview process, please
contact talent@proservice.com or you may call us at 808-394-8878.
#Li-OnSite
Keywords: ProService Hawaii, Honolulu , Unemployment Claims Coordinator, Other , Honolulu, Hawaii
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