Intake & Client Service Associate
Company: The Alcoholic Rehabilitation Services of Hawaii, I
Location: Kaneohe
Posted on: March 16, 2023
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Job Description:
Position Summary
Under the supervision of the Clinical Administrative Supervisor
this position is the first point of contact for persons calling or
visiting Hina Mauka's Kaneohe facility.
Position Accountabilities
I. Essential Functions
1. Assure the confidentiality of client identity, organizational
and client related documents.
2. Maintain accurate record regarding visitor/contact log (to
include phone messages), client intakes, exit interviews, and other
relevant documents.
3. Assist the clinical department in the management of client
belongings to restrict unauthorized items in treatment setting.
4. Answers telephones, greet visitors and announces visitors to the
appropriate departments. Assures appropriate front desk
coverage.
5. Maintains screening/assessment packets for the Intake
Department.
6. Assists Admissions staff with assessments by helping potential
clients with completing assessment forms.
7. Schedules client exit interviews with Administrative
Management.
8. Processes incoming/outgoing mail, maintains postal meter machine
and keeps monthly postage log.
9. Assists administrative and admissions staff with data entry,
billing, copying and distribution of memos and correspondence.
10. Manage waiting area activity level; assist clients who are
reporting for treatment as needed.
II. Other Functions
1. Performs other related duties as assigned.
III. Qualification Requirements
Experience and Training:
1. High school diploma or GED equivalent.
2. Typing skills of 40 wpm and clerical and data entry skills.
3. Previous experience with multi-line telephone system.
Knowledge, Skills and Abilities:
1. Knowledge of computer operations
2. Excellent telephone skills and customer service skills.
3. Strong organizational skills.
4. Good written and verbal communication skills.
5. Ability to work in a fast paced environment and manage multiple
tasks simultaneously.
6. Ability to respond calmly and efficiently in stressful
situations.
7. Ability to work as a team member within Hina Mauka's
philosophy.
IV. Physical/Mental Demands
Light physical effort; occasional standing/walking. May be exposed
to infectious and contagious diseases.
Keywords: The Alcoholic Rehabilitation Services of Hawaii, I, Honolulu , Intake & Client Service Associate, Other , Kaneohe, Hawaii
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