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Quality Assurance Specialist

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: March 17, 2023

Job Description:

Job Description
As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

Here's why you'll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

  • Medical, Dental, and Vision insurance from Day One

  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe

  • Generous Paid Time Off Program

  • Paid Sick Days

  • Team Member Recognition and numerous learning and advancement opportunities

  • and more!

    Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work - certified company, earning our 2022 certification.

    Schedule Details:

    Our Quality Assurance Department operates 7 days per week. Shifts range between 8:00am through 8:00pm HST. Multiple shifts are available and will be assigned following completion of training based on business needs.

    Additional Responsibilities Include:

    • Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.

    • Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication. Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.

    • Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.

    • Provide professional and courteous service to all new clients/owners/guests in accordance with HGV's standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.

    • Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product "lifestyle memberships" between owners and institutions.

    • Additional duties assigned by Management, as needed, to further business objectives.

      QualificationsWhat are we looking for....

      Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

      To fulfill this role successfully, you must possess the following minimum qualifications and experience:

      • Minimum 1 year of work experience in Customer Service.

      • Valid Notary License or the ability to acquire a license.

      • Fluency (reading/writing/speaking) in English.

      • Ability to work a flexible schedule to include evenings, weekends, and holidays.

      • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.

      • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

      • Ability to effectively resolve customer service issues.

      • High school/GED.

        It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

        • 1+ years experience with Notary contract documents.

        • Timeshare/Vacation Ownership experience.

        • 1 year or more of administrative/clerical work experience.

        • Associate's Degree/College Diploma/Cepeg.

          We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

          We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Honolulu , Quality Assurance Specialist, Other , Honolulu, Hawaii

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