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Trainer Contract Services

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: March 17, 2023

Job Description:

Job Description
What Will I be Doing?

The -Trainer Contract Services -is responsible for the training and education of all Contract Services Coordinators. You will collaborate to continually analyze training needs, devise and implement plans, and evaluate training effectiveness and remediation.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

  • Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe!
  • Generous Paid Time Off Program and Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
  • and more!

    Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work - certified company, earning our 2022 certification.

    Additional Responsibilities Include:

    • Collaborates with other Trainers and Sales Services leadership to develop and maintain training plans for all training needs. Document/distribute both new and existing plans to ensure training practices are current and effective. Plans may include schedules/timeframes and landmarks; approaches, materials, environments and formats, methods for evaluating training effectiveness, and the cadence, content, participants, etc. for ongoing training.
    • Identifies all materials and other resources needed to implement training plans. Creates or procures these and maintains adequate resource inventory for future needs.
    • Provides direct training to targeted audiences according to plans, including sessions designed for new team members and for more experienced team members. Identifies emerging training needs and will make new or modify existing plans. Training may be conducted in a variety of formats, including virtual meetings, in-person, etc.
    • Devises reliable, accurate methods of evaluating effectiveness, and continually analyzes and documents training effectiveness to identify enhancements aimed at improving training and collaborate to implement those enhancements.
    • Develop appropriate methods and implement certification to ensure goals for trainees have been reached in each area(direct observation, testing, etc.) Maintain documentation of all certifications.
    • Maintains regular communication with leadership, stays current on all business, system, process, and policy changes to ensure that all plans and materials are accurate and up to date, and collaborate across all regions ensure consistency and cohesiveness and resolve any identified discrepancies.
    • Provides support including, but not limited to, answering VHUB calls, processing contracts, administrative tasks, special projects, and any other request from leadership.


      What Are We Looking For:

      Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you possess the following minimum qualifications and experience:

      • 2+ years of Contract Services experience in a Coordinator, with demonstrated ongoing and consistent solid performance.
      • Consistently demonstrates a cooperative mentality; takes the initiative to assist team members; has a history of positive, supportive relationships with their team and demonstrates professional, effective communication skills.
      • Detailed, analytical, inquisitive, and capable of grasping sophisticated concepts.
      • Ability to work autonomously with limited supervision; identify action items, proactively initiate the tasks vital to complete those items, and provide timely status updates.
      • Proficiency in Microsoft Office. Must have a solid understanding of Outlook, Teams, Word, Excel, PowerPoint, and diagramming applications.
      • Ability to lead projects across multiple departments and organizations.
      • Ability to remain adaptable and flexible, and to maintain productivity under pressure in high-stress, fast-paced environments.

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Hilton Grand Vacations, Honolulu , Trainer Contract Services, Other , Honolulu, Hawaii

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