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Security Officer - On-call

Company: Hilton Waikiki Beach
Location: Honolulu
Posted on: March 20, 2023

Job Description:

Hilton Waikiki Beach is looking for an On-call Security Officer. Our security officer is responsible safety and well-being of our guests, employees and hotel property by conducting foot patrols, responding to suspicious activities, security problems and safety hazards with care and aloha. The Security Officer is also a first responder to emergencies, illnesses, injuries, disturbances, unusual incidents, etc. Completes incident and daily activity reports. Assists other departments as needed to provided excellent customer service to hotel guests. Performs all other duties as assigned by the Front Office Manager.

  • Conduct foot patrols using a data collector throughout Hotel property to observe, respond to and report any suspicious activities, security problems, and safety hazards.

  • Prepare computer generated incident reports and computer generated daily shift reports that affect the welfare and operation of the Hotel and property

  • Interview Guests and Associates as required for the safety and welfare of all.

  • Act as on-site first responder to to emergencies, such as fire, smoke, illnesses, injuries, disturbances, unusual incidents, etc.

  • Assist Guests with information, directions, or any other assistance needed

  • Assist other departments with the general operation of the Hotel, i.e. traffic control, crowd control, access to secured areas, personnel escorts, money escorts, etc.

  • Ensure all evidence related to hotel incidents is properly handled and maintained in a secure and safe manner

  • Conduct surveillance for the safety of all Guests and Associates when necessary; be proficient with the DX7100 digital video recorder

  • Flexible hours to accommodate emergency situations and any on going investigation when required.

  • Performs other duties as assigned.

    Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.

    • Detail Oriented: Intermediate

    • Time-Management: Intermediate

    • Teamwork: Intermediate

    • Microsoft Office: Intermediate

    • Conflict Resolution: Advanced

    • Employee Relations: Intermediate

    • Customer Service: Intermediate


      • High School or better

        Licenses & Certifications

        • First Aid

        • CPR

        • HI Guard Card


          • 1 year: Prior customer service experience preferred

          • 1 year: Security or Law Enforcement or Emergency Services experience preferred

            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hilton Waikiki Beach, Honolulu , Security Officer - On-call, Other , Honolulu, Hawaii

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