Pre-Encounter Rep II- Patient Support Center (Full Time, 40, Day)
Company: Queen's Health Systems
Location: Honolulu
Posted on: May 26, 2023
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Job Description:
RESPONSIBILITIES
Effective Date: 10/22
I. JOB SUMMARY/RESPONSIBILITIES:
--- Responsible for scheduling patients for one (1) type of
outpatient scheduling, i.e. primary care, specialty care or
hospital outpatient departments (HOD). Performs authorization,
pre-registration, and insurance verification functions, as
assigned.
--- Provides general and specific information to hospital users,
patients, families and physician offices.
--- Ensures that patients meet financial requirements.
--- Fosters positive relationships with patients to provide quality
service in a pleasant, professional, and timely manner, while being
sensitive to guest services.
--- Communicates effectively to service delivery areas to maximize
patient flow and customer service.
II. TYPICAL PHYSICAL DEMANDS:
--- Essential: standing, sitting, walking, stooping/bending,
walking on uneven ground, squatting, twisting body, finger
dexterity, seeing, hearing, speaking, lifting and carrying up to 20
lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at
and below shoulder level, repetitive arm/hand motions and gripping
of an object.
--- Occasional: kneeling, crawling, climbing stairs, reaching above
shoulder level.
--- Operates various office equipment such as computers, copiers,
facsimiles, telephone, typewriter, pneumatic tube system, credit
card swipe.
III. TYPICAL WORKING CONDITIONS:
--- Not substantially subjected to adverse environmental
conditions.
--- Work pace varies and is frequently stressful.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
--- High school diploma or equivalent.
B. EXPERIENCE:
--- One (1) year patient access experience in a hospital or
physician office setting.
--- Prior experience in insurance verification and
registration.
--- Knowledge and understanding of different payor types (i.e.
Medicare, Medicaid, Commercial, HMO, Workers' Compensation,
Capitation, TPL, etc.).
--- Knowledge of medical terminology.
--- Strong time management, organizational, and interpersonal
skills.
--- Ability to communicate effectively in English, both orally and
in writing.
--- Proficiency with automated systems and computer
applications.
Equal Opportunity Employer/Disability/Vet
Keywords: Queen's Health Systems, Honolulu , Pre-Encounter Rep II- Patient Support Center (Full Time, 40, Day), Other , Honolulu, Hawaii
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