Pre-Encounter Rep II- Patient Support Center (Full Time, 40, Day)
Company: Queen's Health Systems
Posted on: May 26, 2023
Effective Date: 10/22
I. JOB SUMMARY/RESPONSIBILITIES:
--- Responsible for scheduling patients for one (1) type of outpatient scheduling, i.e. primary care, specialty care or hospital outpatient departments (HOD). Performs authorization, pre-registration, and insurance verification functions, as assigned.
--- Provides general and specific information to hospital users, patients, families and physician offices.
--- Ensures that patients meet financial requirements.
--- Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services.
--- Communicates effectively to service delivery areas to maximize patient flow and customer service.
II. TYPICAL PHYSICAL DEMANDS:
--- Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object.
--- Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.
--- Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe.
III. TYPICAL WORKING CONDITIONS:
--- Not substantially subjected to adverse environmental conditions.
--- Work pace varies and is frequently stressful.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
--- High school diploma or equivalent.
--- One (1) year patient access experience in a hospital or physician office setting.
--- Prior experience in insurance verification and registration.
--- Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers' Compensation, Capitation, TPL, etc.).
--- Knowledge of medical terminology.
--- Strong time management, organizational, and interpersonal skills.
--- Ability to communicate effectively in English, both orally and in writing.
--- Proficiency with automated systems and computer applications.
Equal Opportunity Employer/Disability/Vet
Keywords: Queen's Health Systems, Honolulu , Pre-Encounter Rep II- Patient Support Center (Full Time, 40, Day), Other , Honolulu, Hawaii
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