Bell Desk Clerk, NF-02

Company: usagov
Location: Honolulu
Posted on: May 26, 2023

Job Description:

Summary
Serves as a Bell Desk Clerk in the Front Office (Bell Desk) Department of the Hale Koa Hotel.
The first cut-off date will be on May 17, 2023. Additional lists will be pulled after this first cut-off date at the request of the hiring manager.
Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency
  The area of consideration for this vacancy is US and Non-US Citizens
  Duties
  Serves as the bell clerk for bell operations at a resort lodging property. Functions as the aloha ambassador for the hotel welcoming and interacting positively with guests and customers. Demonstrates quality customer service in attitude, appearance, behavior, and job performance which together, greatly influences the public's impression of the property. As bell clerk, primarily performs a variety of clerical duties that involving direction of workflow of bell services performed by bellman. Responds to requests of clientele for a variety of services to include but not limited to storage, directions, or delivery of items or goods such as flowers, fruit baskets, mail, parcels, etc. As a required function, carries guests' items to and from automobiles, loads and navigates luggage carts and escorts guests to their rooms and explains rooms' features such as locks, ventilation systems, and televisions. Assist physically challenged travelers and other guests with special needs.
  Drives an electronic cart to transport guests about premises and local areas, or arranges for transportation. Opens and closes doors for guests. Maintains the cleanliness of the lobby. Observes for unauthorized or unsafe lobby activities. Arrange for shipments of baggage, express mail, and parcels. Computes and completes charges for services rendered and maintains records. Sets up display tables, refreshments, racks, or shelves, and arrange merchandise displays. Complete baggage forms.
  Requirements
  Conditions of Employment
  • Direct Deposit and Social Security Card are required upon appointment
  • Meet qualification/eligibility/background requirements for this position
  • Satisfactory completion of employment verification (E-Verify) check
  • One year probationary period may be required
  • A physical examination may be required
  • Must be able to obtain a Tier 1 background investigation.
  • Must be able to work weekdays, weekends, holidays and various hours of the day and week when required.
    Qualifications
    Progressively responsible work experience in a related field of work in hospitality that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy necessary when interacting with coworkers and guests, and be able to communicate in a clear, concise, and grammatically correct manner. Bell clerks must be able to stand, lift items and heavy luggage, carry and walk continuously for the duration of their shifts. Bell clerks should be quick-thinking, energetic and friendly and be able to work in a high-paced work environment. Lobbies can become crowded and noisy, creating a hectic atmosphere. Stress levels can run high when dealing with irritated guests.
    All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience, and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
    All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
    Highly Qualifying Criteria:
    • Opera/HotSos Experience
    • Microsoft Word/Excel Experience Education
      This job does not have an education qualification requirement.
      Additional information
      • Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
      • Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
      • Please check out our application information kit to view additional information you may find useful when applying for our jobs.
        • Benefits
          Review our benefits
          How You Will Be Evaluated
          You will be evaluated for this job based on how well you meet the qualifications above.
          Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
          • Benefits
            Review our benefits
          • Required Documents
            As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
            The following documents must be submitted with your application:
            
            • Resume Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
              Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
              The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
              • Cover Letter
              • DD-214/ Statement of Service
              • Spouse's PCS Orders; Marriage Certificate
              • DA Form 3434
              • PCS Orders
              • Resume
              • Separation Notice (RIF)
              • SF-50/ Notification of Personnel Action Including any of the following on your resume may result in an ineligible rating:
                Classified or government sensitive information
                Social Security Number (SSN)
                Photos of yourself
                Personal information, such as specifically mentioning your age, gender, race/national origin, etc
                Encrypted and digitally signed documents
                Illegible documents or files that cannot be opened
              • How to Apply
                You may submit your application packet using one of the two methods identified below:
                
                • Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42311963052. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
                • Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement. Agency contact information
                  Lea Reis
                  Email
                  leaann.a.reis2.naf@army.mil
                  Address
                  P4-NAF-HAKOHO HALE KOA HOTEL DO NOT MAIL Honolulu, HI 96815 US
                  Next steps
                  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
                • Fair and Transparent
                  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
                  • Equal Employment Opportunity (EEO) Policy
                  • Reasonable accommodation policy
                  • Financial suitability
                  • Selective Service
                  • New employee probationary period
                  • Signature and false statements
                  • Privacy Act
                  • Social security number request Required Documents
                    The following documents must be submitted with your application:
                    • Resume Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
                      Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
                      The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
                      • Cover Letter
                      • DD-214/ Statement of Service
                      • Spouse's PCS Orders; Marriage Certificate
                      • DA Form 3434
                      • PCS Orders
                      • Resume
                      • Separation Notice (RIF)
                      • SF-50/ Notification of Personnel Action Including any of the following on your resume may result in an ineligible rating:
                        Classified or government sensitive information
                        Social Security Number (SSN)
                        Photos of yourself
                        Personal information, such as specifically mentioning your age, gender, race/national origin, etc
                        Encrypted and digitally signed documents
                        Illegible documents or files that cannot be opened
                        How to Apply
                        You may submit your application packet using one of the two methods identified below:
                        • Electronically (preferred): https://www.usajobs.gov/ and search for announcement number WENAFP42311963052. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
                        • Manually: A manual application may be obtained by contacting the servicing Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Hawaii Standard Time to the Human Resources Office, on the closing date of the announcement.
                          Agency contact information
                          Lea Reis
                          Email
                          leaann.a.reis2.naf@army.mil
                          Address
                          P4-NAF-HAKOHO HALE KOA HOTEL DO NOT MAIL Honolulu, HI 96815 US
                          Next steps
                          Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
                          Fair & Transparent
                          The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
                          • Equal Employment Opportunity (EEO) Policy
                          • Reasonable accommodation policy
                          • Financial suitability
                          • Selective Service
                          • New employee probationary period
                          • Signature and false statements
                          • Privacy Act
                          • Social security number request

Keywords: usagov, Honolulu , Bell Desk Clerk, NF-02, Other , Honolulu, Hawaii