Commercial Account Services Specialist

Company: American Savings Bank
Location: Honolulu
Posted on: May 26, 2023

Job Description:

Primary Purpose of Job
Ensures superior customer experiences for commercial clients and supports the Commercial Banking Officers related to the sales function. Opens and maintains commercial client deposit accounts. Receives inquires, performs research, resolves issues, and responds to clients, Commercial Banking Officers, and other branch or department personnel.

Major Job Accountabilities

• Ensures superior customer experiences for commercial clients:
  • Participates in new and existing customer calls to ensure accurate set-up
  • Establishes and maintains close working relationships with business units, back office operations, and payment processing areas to promote continuous improvement in products, services and processes
  • Monitors customer feedback and service
  • Participates in annual customer account planning and review
  • Keeps current with all commercial banking products and services to enable informed client advice and identifies cross sale opportunities
    
    Experience Required
    
    • 3-5 years banking or customer service responsibilities with demonstrated ability to deal with a wide range of clients.
    • 1+ years of commercial banking experience.
      
      Required Skills or Training
      
      • Excellent written, verbal, listening, and presentation communication skills to effectively communicate with customers, vendors, teammates, and consultants
      • Able to remain flexible in a demanding work environment and adapt to rapidly changing priorities
      • Able to prioritize and manage multiple assignments to ensure critical deadlines are met within established standards with thorough, accurate and quality work products
      • Demonstrated ability to manage and work independently, effectively and efficiently under pressure
      • Self-motivated with excellent organizational skills
      • Resourceful, with strong analytical skills required for researching problems, interpreting and applying established policies and procedures to effectively resolve client questions or issues in regards to all commercial products and services
      • Proficient in using Microsoft Office applications
        
        EOE, including disability/veterans
        
        At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!

Keywords: American Savings Bank, Honolulu , Commercial Account Services Specialist, Other , Honolulu, Hawaii