Portfolio Specialist

Company: VirtualVocations
Location: Honolulu
Posted on: September 14, 2023

Job Description:

A company is looking for a Portfolio Specialist.
Key Responsibilities:

Provide single point of contact for designated accounts receivable portfolio, reviewing delinquent accounts and performing customer service related collection activities
Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle
Respond to external/internal inquiries regarding payment and case escalation status, maintaining detailed records of customer contact activities and partnering with sales organization to communicate account status and expedite resolution

Qualifications:

2-4 years of commercial collections/customer service experience preferred, or college graduates with strong customer-centric personality
Proven track record of making 50 or more effective customer contacts daily and managing a portfolio larger than $3M
4-year college degree desirable
Excel skills, and basic knowledge of Oracle or Salesforce desirable
Demonstrated customer-centric, analytical, and problem-solving skills

Keywords: VirtualVocations, Honolulu , Portfolio Specialist, Other , Honolulu, Hawaii