Fraud and Dispute Intake Specialist (Remote) (2nd Shift)

Company: U.S. Bank
Location: Honolulu
Posted on: November 16, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Are you ready to start your career with unlimited opportunities for growth and development? Come join us at U.S. Bank, as a Customer Service Fraud Liaison Specialist! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
Responsibilities:
Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs. Customer Service Fraud Liaison Specialists are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
Basic Qualifications

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  High school diploma or equivalent
  
  
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  Minimum 18 months of customer service related experience
  
  
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  Successfully completed specialized skill training in one of the following specialty skills: CCU, E-mail, Internet, Operations, and Fraud Support
  
  
  Preferred Skills/Experience
  
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    Effective problem-solving and negotiation skills
    
    
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    Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    
    
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    Proven time management skills / ability to multitask
    
    
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    Experience interacting positively with unsatisfied customers
    
    
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    Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
    
    
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    Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
    
    
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    Bilingual English-Spanish speaking a plus
    
    
    If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
    Learn how the way we work at U.S. Bank (https://assets.phenompeople.com/CareerConnectResources/prod/UBNAGLOBAL/documents/Thewaywework-1666895142717.pdf) drives meaningful relationships with our customers and collaboration across the company.
    Benefits:
    Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
    
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      Healthcare (medical, dental, vision)
      
      
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      Basic term and optional term life insurance
      
      
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      Short-term and long-term disability
      
      
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      Pregnancy disability and parental leave
      
      
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      401(k) and employer-funded retirement plan
      
      
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      Paid vacation (from two to five weeks depending on salary grade and tenure)
      
      
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      Up to 11 paid holiday opportunities
      
      
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      Adoption assistance
      
      
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      Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
      
      
      EEO is the Law
      U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.
      E-Verify
      U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
      The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.69 - $24.96
      U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Keywords: U.S. Bank, Honolulu , Fraud and Dispute Intake Specialist (Remote) (2nd Shift), Other , Honolulu, Hawaii