Front Desk Lead - Hourly Pay is $16.00
Company: The Salvation Army USA Western Territory
Location: Ewa Beach
Posted on: April 16, 2024
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Job Description:
DescriptionThe Salvation Army Ray and Joan Kroc Corps Community
Center
Hawaiian and Pacific Islands Division
Job Description Rev: 2/5/24
POSITION TITLE: Front Desk Lead
DEPARTMENT: Kroc Center Hawaii - Member Services
SUPERVISOR: Member Services Manager
FLSA STATUS: Non-Exempt
CLASSIFICATION: Part Time, Hourly
GENERAL STATEMENT: The Salvation Army is a branch of the Christian
Church, and the ultimate goal of all programs is a spiritual,
emotional and physical regeneration of all people.
MISSION STATEMENT: The Salvation Army, an international movement,
is an evangelical part of the universal Christian Church. Its
message is based on the Bible. Its ministry is motivated by the
love of God. Its mission is to preach the Gospel of Jesus Christ
and to meet human needs in His name without discrimination.
KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center
where families, individuals and relationships thrive in the name of
Jesus.
POSITION SUMMARY: The Front Desk Lead is responsible for providing
exceptional customer service experiences and for the safe and
secure day-to-day operations of Kroc Center Hawaii. The Front Desk
Lead will be responsible for membership sales and/or verifying
memberships through a Point of Sales (POS) system, providing
information and answering questions about available programs and
retention and appreciation of all guests. This position assumes a
leadership role for the Front Desk and takes on supervisory
responsibilities in the absence of the Member Services Manager.
The Front Desk Lead will have a deep commitment to the mission of
The Salvation Army, which will be evident in his or her
professional life and the manner in which he or she represents The
Salvation Army Ray and Joan Kroc Corps Community Center in the
community.
MINIMUM QUALIFICATIONS:
1.. High School Diploma or GED equivalency required.
2. Minimum two years' experience as a cashier and/or in customer
service.
3. Candidate must be computer literate with proficient typing
skills and the ability to use new software programs with basic
training.
4. Candidate must have excellent telephone skills with the ability
to maintain a non-judgmental attitude in working with guests,
members and staff.
PREFERRED QUALIFICATIONS:
1. Experience with a Point of Sales (POS) system.
2. Experience in membership recruitment.
3. Supervisory experience.
ESSENTIAL FUNCTIONS:
MENTAL DEMANDS:
PHYSICAL DEMANDS:
The position requires sitting; climbing and/or balancing; stooping,
kneeling, bending, stretching, crouching and/or crawling; standing;
walking; manual dexterity and eye-hand coordination; use of vision;
driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds
and occasionally more than 50 pounds. This employee may also be
required to work weekends, holidays and evenings.
COMMUNICATION DEMANDS:
The position requires talking to co-workers, members/guests and
vendors; requires written communication to and from co-workers,
members/guests and vendors; talking on the telephone; requires
responding to written or verbal requests of co-workers,
members/guests and vendors; requires training/giving verbal and
written instructions; requires receiving verbal and written
instructions; requires writing/composing written language; requires
reading; requires visiting/working at other worksites; requires
communication via the latest technologies.
The position requires the ability to interact with co-workers and
the public in a positive professional manner in conformity with The
Salvation Army Mission Statement. The position also requires the
ability to work with people of diverse backgrounds and
circumstances.
EQUIPMENT NEEDS:
Equipment used includes general office equipment such as computers,
point of sale kiosks, photocopiers, scanners, printers, fax
machines, telephone, microphones, audio-visual equipment, 10-key
calculator and automobile.
DESCRIPTION OF WORK ENVIRONMENT:
Most work will be indoors at the new Ray and Joan Kroc Corps
Community Center (Kroc Center Hawaii) Front Desk. There will also
be times where this employee will be outdoors at the Kroc Center
Hawaii. Attendance at trainings and conferences may be
required.
Uniforms may be required; such as wearing Kroc Center Hawaii
apparel.
CERTIFICATES & LICENSES:
The candidate chosen for this position must have a valid driver's
license and insured transportation.
On an annual basis, employees are required to participate in The
Salvation Army's Fleet Safety Program.
May require CPR and First Aid Certification
CLEARANCES:
The candidate chosen for this position will be required to pass a
criminal history information check. Conviction of a crime will not
automatically preclude employment. The circumstances involved in
the conviction(s) will be considered.
The information in this job description indicates the general
nature and level of work performed by an employee in this
classification. It is not to be interpreted as a comprehensive
inventory, or all duties, responsibilities, and qualifications of
employees assigned to this job. Management has the right to add to,
revise, or delete information in this description. Reasonable
accommodations will be made to enable qualified individuals with
disabilities to perform the essential functions of this position.
Employee will be required to follow any other job-related
instructions and to perform any other job-related duties requested
by management.
This document does not create an employment contract, implied or
otherwise, other than an "at will" employment relationship.
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: The Salvation Army USA Western Territory, Honolulu , Front Desk Lead - Hourly Pay is $16.00, Other , Ewa Beach, Hawaii
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