SITEC - Help Desk Specialist (JNY) Camp H.M. Smith, HI

Company: Peraton
Location: Honolulu
Posted on: May 1, 2025

Job Description:

ResponsibilitiesPeraton requires a Journeyman Help Desk Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 at Camp H.M Smith, HI. The purpose of SITEC 3 Enterprise Operations and Maintenance (EOM) Task Order is to provide USSOCOM, its Component Commands, TSOCs, and deployed forces with Operations and Maintenance (O&M) services, including Network Operations (NetOps), system and network infrastructure maintenance, end-user and device support, configuration, change, license, asset management, training, and IMACs services. The role is critical to USSOCOM, the CIO/J6 organization, and end-users worldwide operating 24/7/365.The Help Desk Specialist provides support in electronic mail, account management, desktop applications, and government-deployed applications. The role requires a strong understanding of voice and data communications, LAN/WAN, networking, hardware/software troubleshooting, and call center support. The specialist acts as the POC for creating, responding to, and resolving end-user incidents, coordinating with various site personnel, and tracking resolutions from start to finish.Duties include but are not limited to:

• Managing helpdesk tickets within the ITSM system.
• Guiding troubleshooting and repair of end-user issues.
• Installing, configuring, and troubleshooting IT systems and equipment.
• Supervising workstation reimaging and maintenance.
• Maintaining shared file access.
• Monitoring staff performance related to CAC/Token credentials and LRA capabilities.
• Tracking and managing IT projects, incidents, and changes affecting customers.
• Escalating incidents appropriately to support teams or vendors.
• Supporting the USSOCOM mission, which may include shift work or non-standard hours.Qualifications
  • 2 years of experience with a BS/BA or 6 years with a HS Diploma.
  • TS/SCI clearance or higher required.
  • DoD IAT Level II Certification required.
  • Experience in information systems development, network operations, or related fields.
  • Experience managing helpdesks in multi-user environments, with strong knowledge of PC OS, network, and email operations, and prior supervision of help desk staff.
  • Excellent communication skills, both oral and written, with a positive customer service attitude.Additional Information#SITEC 2025Peraton OverviewPeraton is a national security company supporting missions worldwide, delivering innovative solutions to protect our nation and allies. We operate across all domains-land, sea, space, air, and cyberspace-and serve as a trusted partner to government agencies and the U.S. armed forces. Our employees tackle the most challenging problems to ensure safety and security globally. Visit peraton.com to learn more.Target Salary Range$66,000 - $106,000, depending on experience and other factors.EEOPeraton is an Equal Opportunity Employer, including for individuals with disabilities and protected veterans, and complies with applicable laws.
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Keywords: Peraton, Honolulu , SITEC - Help Desk Specialist (JNY) Camp H.M. Smith, HI, Other , Honolulu, Hawaii