Flight Attendant - Japanese Language Qualified
Company: Alaska Air Group
Location: Honolulu
Posted on: May 7, 2025
Job Description:
At Hawaiian Airlines, we are all about welcoming our guests with
Hawaiian hospitality and aloha, and taking care of our people, our
home, and the communities we serve. Join our 'ohana and be a part
of an exciting team of professionals dedicated to serving our
kama'--ina and introducing our islands to the world!Aloha and
mahalo for your interest in the Flight Attendant - Japanese
Language Qualified position with Hawaiian Airlines!We will have a
recruitment event taking place in Honolulu, Hawaii. If selected for
interviews, exact dates and times will be communicated.Position
SummaryThe primary function of Hawaiian flight attendants is to
ensure the safety of our guests while aboard Company aircraft, by
being physically and psychologically capable of performing safety
procedures and assisting guests in the event of an emergency.
Flight Attendants work in a fast-paced environment; they must be
able to handle emergency situations and effectively deal with all
types of personalities in an attentive and pleasant
manner.Secondarily, flight attendants provide our guests with a
consistent and prescribed level of customer service in the aircraft
cabin during flight, which includes providing food and beverage
service, while providing an unsurpassed Aloha experience.Key
Responsibilities
- Attend preflight briefings concerning weather, altitudes,
routes, emergency procedures, crew coordination, lengths of
flights, food and beverage services offered, and numbers of
guests.
- Pleasantly greet and direct guests to their assigned seats and
answer flight related questions.
- Assist guests with stowing carry-on luggage in overhead
compartments or underneath cabin seats.
- Demonstrate use of safety equipment (e.g., seat belts, oxygen
masks, and life jackets) and emergency procedures prior to
take-off.
- Walk aisles of planes to check for guest observation of safety
regulations, enforce and advise guests of safety infractions and
effectively diffuse and resolve difficult guest situations.
- Direct and assist guests in emergency procedures, such as
evacuating a plane following an emergency landing.
- Provide food and beverage service consistently and as
prescribed by procedure.
- Collect and reconcile payments for various onboard products
such as alcoholic beverages, meals, duty free sales, etc.
- Administer first aid, if necessary.
- Make written and verbal reports of emergency/safety incidents
occurring during flight.
- Prepare guests and aircraft for landing, following
procedures.
- Satisfactorily complete annual FAA-approved re-certification
provided by Hawaiian Airlines.
- Ability to obtain and maintain an AOA Badge.
- Possess the ability to learn and maintain current knowledge and
competency of emergency procedures in accordance with Hawaiian and
FAA's Regulations.
- Able to be present to work alternative schedules, including
evenings, weekends, and holidays.
- Ability to effectively and professionally interact with others
(colleagues and guests).
- Able to work effectively with other colleagues to deliver a
never-ending aloha experience by providing prompt and pleasant
responses to guest inquiries, requests, and complaints while aboard
the flight.
- The ability to tell when something is wrong or is likely to go
wrong, recognizing there is a problem and escalating the
concern.
- Able to work in climates and locations across the globe and
work variable shifts.
- Able to fly at high altitude.
- Able to meet physical demands of the job.
- Assist ill or incapacitated passengers and fellow crew
members.
- Evacuate the aircraft in heavy, dense smoke during a cabin
fire.
- Handle and operate oxygen bottles and fire extinguishers.
- Remove and lift emergency cabin windows (weighing up to 60
pounds).
- Jump down the emergency slide from height of approximately 24.5
feet.
- All of the job duties, including the emergency duties, outlined
above are essential functions of the flight attendant job.Minimum
Requirements
- Must be 21 years old at the time of application.
- High school diploma, or GED equivalent.
- Present a professional image. May not have visible body art
(including tattoos), facial, multiple or upper ear piercing, gauge
piercings, or extreme hair color or style while in the Flight
Attendant Uniform and while in any physical position in public
areas.
- Demonstrate strong customer service skills and ability to
effectively diffuse and resolve difficult customer situations.
- Able to read, write, and speak English proficiently.
- Must be able to proficiently speak advanced/business level
Japanese and read Romaji or Kanji.
- Successfully complete an FAA-approved, unpaid eight-week
intensive training program provided by Hawaiian Airlines.
- Able to relocate within the state of Hawaii or the continental
U.S.
- Able to be present to work alternative schedules, including
evenings, weekends, and holidays.
- Ability to reach 82 inches vertically.
- Ability to sit in a cabin crew jump seat with seatbelt and
shoulder harness fastened.
- Ability to complete pre-employment requirements: Drug Test,
tuberculosis (TB) and background check.
- Must be legally authorized to work in the United States.
- Must be in possession of a valid passport and be able to secure
applicable visas for travel to countries served by Hawaiian
Airlines.
- Must possess the legal right to travel from all countries
served by Hawaiian Airlines.
- Travel documents must remain valid throughout all phases of
training and employment.
- Flight Attendants work in an environment subject to varying
climatic conditions, variable positive and negative gravitational
loads induced by turbulence, and varying levels of cabin
pressurization. In addition, flight attendants are required to
stand for up to four to seventeen hours, during which time
stooping, twisting, and pulling and pushing cabin equipment may be
necessary.
- Current Employees must be in good standing with the
company.Preferred Qualifications
- Two years of direct customer experience in the hospitality or
airline industry, OR four years of customer contact and customer
service issue resolution with the general public in industries such
as retail, education, health care, and/or professional
services.
- College education or degree.About Hawaiian AirlinesNow in its
95th year of continuous service, Hawaiian is Hawai--i's largest and
longest-serving airline. Hawaiian offers approximately 150 daily
flights within the Hawaiian Islands, and nonstop flights between
Hawai--i and 16 U.S. gateway cities, as well as service connecting
Honolulu and American Samoa, Australia, Cook Islands, Japan, New
Zealand, South Korea, and Tahiti.Consumer surveys by Cond-- Nast
Traveler and TripAdvisor have placed Hawaiian among the top of all
domestic airlines serving Hawai--i. The carrier was named
Hawai--i's best employer by Forbes in 2024 and has topped Travel +
Leisure's World's Best list as the No. 1 U.S. airline for the past
two years. Hawaiian has also led all U.S. carriers in on-time
performance for 18 consecutive years (2004-2021) as reported by the
U.S. Department of Transportation.The airline is committed to
connecting people with aloha by offering complimentary meals for
all guests on transpacific routes and the convenience of no change
fees on Main Cabin and Premium Cabin seats. HawaiianMiles members
also enjoy flexibility with miles that never expire. As Hawai'i's
hometown airline, Hawaiian encourages guests to Travel Pono and
experience the islands safely and respectfully.Hawaiian Airlines,
Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional
information is available at HawaiianAirlines.com. Follow Hawaiian's
Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian
Airlines), and follow us on Instagram (hawaiianairlines). For
career postings and updates, follow Hawaiian's LinkedIn page.For
media inquiries, please visit Hawaiian Airlines' online
newsroom.Equal Opportunity Employer/Protected Veterans/Individuals
with DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)Job Schedule: Full-TimeEqual
Employment Opportunity We are proud to be an Equal Employment
Opportunity (EEO) and Affirmative Action (AA) employer that is
committed to diversity, equity, and inclusion. We take affirmative
action to ensure equal opportunity for all qualified applicants and
employees and do not discriminate based upon race, color, religion,
sex (including pregnancy, childbirth, reproductive health
decisions, or related medical conditions), sexual orientation,
gender identity, gender expression, national origin, age, protected
veteran or disability status, genetic information (including family
medical history), political views or activity, or other legally
protected characteristics. We also consider qualified applicants
with criminal histories, consistent with applicable federal, state,
and local law. We may use your information to maintain the safety
and security of Alaska Airlines and Horizon Air, its employees, and
others as required or permitted by law. If you'd like to view a
copy of our affirmative action plans, please fill out an AAP
Inspection Request Form. People of color, women, LGBTQIA+,
immigrants, veterans, and persons with disabilities are encouraged
to apply.
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Keywords: Alaska Air Group, Honolulu , Flight Attendant - Japanese Language Qualified, Other , Honolulu, Hawaii
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