IT Applications Support Specialist

Company: Hawai'i Association Of Independent Schools
Location: Honolulu
Posted on: May 19, 2025

Job Description:

PRIMARY PURPOSE:
The IT Applications Support Specialist will assist faculty, staff, parents, and students working with our growing school data systems and services.ESSENTIAL DUTIES/FUNCTIONS:

• Respond to, solve, and/or coordinate parent, student, faculty, and staff support requests relating to the school's Student Information System (SIS) and integrated applications.
• Communicate with support requestors, internal departments, and application support teams.
• Connect support requestors to internal departments and/or application support teams.
• Document technical issues and resolutions to contribute to procedure guides and process improvement.
• Assist the Director of Technology, Registrar, and Director of Finance in administrating, maintaining, developing, and optimizing the school's SIS and integrated applications.
• Assist the Director of Technology with maintaining systems integrations between the SIS and other services.
• Work with Tech Services and key stakeholders on implementing future integrations and software initiatives.OTHER DUTIES/FUNCTIONS:
  • Work with the Technology Services Team on select initiatives or projects as needed.
  • Work effectively in a team environment resolving problems, discussing new requirements, etc.
  • Other duties as assigned.CORE COMPETENCIES REQUIRED OF ALL EMPLOYEES OF HBA: An employee of HBA must demonstrate the following core competencies:
    • Humility: We cultivate humility by acknowledging the goodness of God and the reality of sin, by taking time to be contemplative, by being open to change, and by knowing that there is and will always be more to learn.
    • Curiosity: We cultivate curiosity by asking questions, by seeking opportunities to learn, by trying new things, and by persevering in our quest for answers.
    • Love : We cultivate love in community by striving for peace, by eliciting and sharing ideas, by constructively expressing and resolving disagreements, by respecting differences and loving all people, and by asking and offering forgiveness.
    • Commitment : We express our commitment by speaking truth and taking responsibility, by caring for God's creation, and by using our talents and resources to work toward the good of humanity.MINIMUM QUALIFICATION REQUIREMENTS :
      • Spiritual : Must have accepted Jesus Christ as Lord and Savior of their life and; demonstrate a living relationship with Jesus Christ and beliefs as described in "The Baptist Faith and Message", the tenets of the Southern Baptist denomination.
      • Skills/Knowledge : Must have excellent communication and customer support skills (parents, students, faculty/staff). Working knowledge of Microsoft Office (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides, Mail, Drive). Ability to multitask, think independently, is motivated to problem-solve, and takes initiative with tasks. Must be willing to continually learn new apps, systems and features. Must be willing to learn basic operations of different departments within the school. Must be able to communicate clearly and professionally with all parties involved.
      • Education : Minimum of undergraduate degree in computer technology, education, or administrative fields.
      • Experience : Three years of comparable experience in education, customer support, technology support, or business administration fields required. Proven record of client or customer satisfaction. Experience or aptitude in diagnosing application problems and implementing solutions.PREFERRED QUALIFICATIONS:
        • Skills/Knowledge : Familiarity and understanding of school perspectives and operations.
        • Experience : IT application administration and/or SIS experience a plus. Basic SQL knowledge a plus. Blackbaud experience a plus.
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Keywords: Hawai'i Association Of Independent Schools, Honolulu , IT Applications Support Specialist, Other , Honolulu, Hawaii