Process Improvement Coordinator or Administrator

Company: Hawaii National Bank
Location: Honolulu
Posted on: June 2, 2025

Job Description:

Process Improvement Coordinator or AdministratorJob DescriptionPosted Friday, April 11, 2025 at 4:00 PMThis position is responsible for the continuous improvement of Branch Administration policies and procedures to align all processes with the bank's strategic objectives. Responsibilities include enhancing efficiency, leveraging technology, ensuring adherence to industry best practices, and transitioning to a digital operational model. The role involves identifying process improvement initiatives that support bank-wide goals and implementing necessary reforms. While the focus is on Branch processes, all divisional areas such as Cash Operations, Branch Operations, Payments, and Digital Banking may be included for maximum institutional benefit. The position also involves ownership of internal and external forms, and all aspects of customer and staff approvals. Additionally, the Process Improvement Administrator may assist with customer service duties when needed.Qualifications include a college degree in business or finance preferred, or equivalent banking experience. The administrator role requires at least 3 years of banking or related customer experience, while the coordinator role requires at least 1 year. Candidates should have excellent communication skills, the ability to coordinate and manage resources, and strong analytical, organizational, and planning skills. Proficiency in Office applications, internet applications, project management tools, and data querying (SQL preferred) is necessary. The ability to work under pressure, meet deadlines, and handle multiple projects is essential. The role requires being a team player, detail-oriented, and capable of prioritizing tasks.Benefits include:

• Generous group medical, dental, vision, and drug benefits
• 401(k) plan with matching and immediate vesting
• Educational assistance
• Paid time off, including vacation, sick leave, holidays, and birthday
• Bank-paid life insurance
• Free checking account and safe deposit box
• Special home and auto loan financing programs
• Opportunities for advancementAbout Working with UsHawaii National Bank is known as the Home of Warm-Hearted Bankers. We are a locally-owned family business that fosters a friendly and supportive work environment, values open communication, and encourages idea sharing. From Day 1, employees are mentored by experienced professionals in Hawaii's banking industry. We focus on strengthening your interests and developing new skills. Our close relationships with each other, our customers, and our community have distinguished us for over 60 years. Join our team today!
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Keywords: Hawaii National Bank, Honolulu , Process Improvement Coordinator or Administrator, Other , Honolulu, Hawaii