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Client Relations Specialist (Japanese Speaking)

Company: Hilton Grand Vacations
Location: Honolulu
Posted on: May 20, 2019

Job Description:

Job Description

Client Relations Specialists (Japanese Speaking) are the primary liaison to our customers and the customer follow-up process regarding the incomplete paperwork/money for contracts and deeding of the client's new purchase.

What will I be doing?

As a Client Relations Specialist (Japanese Speaking) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:


  • Manage the

    customer follow-up process in regards to obtaining any necessary

    (missing/incomplete) documentation or funds as needed to close

    transactions


    • Manage client

      relationships and provide quality servicing for Hilton Grand Vacations

      Members from the date of purchase until the time when their membership

      account has been established


      • Provide professional, Hilton style, courteous service for all new Hilton Grand

        Vacations clients in accordance with Hilton Grand Vacations standards of

        integrity, quality, and service

        Qualifications

        What are we looking for?

        Hilton

        Grand Vacations is a leader in the vacation ownership industry, operating with

        an unwavering commitment to innovation, quality, and continued growth. At the

        core of our company's success are our Team Members. To fulfill this role

        successfully, you must possess the following minimum qualifications and

        experience:

        • 1 year or more of

          administrative/clerical work experience


          • Ability to calculate figures

            and amounts ranging from commissions, proportions, and percentages


            • Ability to interpret a variety

              of instructions furnished in written, oral, diagram, or schedule form


              • Strong ability to successfully

                resolve complex customer service issues


                • Valid Notary License or the

                  ability to obtain a license


                  • Ability to work a flexible

                    schedule to include evenings, weekends, and holidays


                    • Ability to speak, read, and

                      write Japanese and English


                      • High School diploma/GED

                        It would

                        be advantageous in this position for you to demonstrate the following

                        capabilities and distinctions:

                        • 2+ years of experience with notary contract documents


                          • Timeshare/vacation ownership

                            experience preferred

Keywords: Hilton Grand Vacations, Honolulu , Client Relations Specialist (Japanese Speaking), Other , Honolulu, Hawaii

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