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Beauty Advisor

Company: Clarins USA
Location: Honolulu
Posted on: June 14, 2019

Job Description:

Clarins, a leading worldwide European skincare and luxury fragrance company, has always been based on the notion of knowing how to listen to our customers and create the most amazing journey with them in mind. When joining Groupe Clarins, you not only grow professionally, you grow as an individual. As part of the Clarins family committed to responsible development, you will help create unforgettable brand experiences for our prestige skin care, make-up and fragrance divisions.

Clarins is offering an exciting opportunity for a part-time Beauty Advisor to represent the Clarins Brand and drive the business through acquisition and retention of customers, while providing superior levels of customer service. This position is located in Honolulu, HI.

Responsibilities include, but are not limited to:

  • Achieve sales targets and hourly productivity goals set forth by Clarins and Retailer.
  • Partner with the retailer to help develop customer loyalty to the Brand, the Department, and the Store.
  • Greet each customer warmly and provide courteous and professional, seamless personalized service. Conduct 2 Skin Time Consultations for customers; offer advice and apply/demonstrate Clarins products. Plan and execute events (if applicable) and create daily animations to recruit new customers (minimum 2 per day per Beauty Advisor). Plan and prepare for Client Relationship Specialist team (where applicable). Perform Skin Time Facial Treatments at the counter every day; (minimum 2 per day with a minimum AUS of $175 and minimum IPT of 3) Use the Business Planner to record/track sales and be aware of weekly and monthly sales trends in order to adjust sales goals accordingly.
  • Maintain, develop and execute the Retailer Client Recall Systems to maximize customer base, recall, replenishment & events. Register all clients and collect necessary information to build our client base.
  • Complete retailer orientation program and adhere to standards; observe retailer policies and procedures with respect to Diverter Sales.
  • Attend all Clarins Educational Trainings (Initial, Seasonal, Skin Time, etc.) scheduled by Account Executive. Education attendance and Skin Time certification is mandatory. Use retailer CRM system to register all customer transactions; collect Customer email addresses and enter them into database.
  • Open new customer charge accounts
  • Maintain strong relationships and consistent communication with all levels of store management, Clarins management and CRS team (where applicable).
  • Maintain all housekeeping and merchandising guidelines at counter. Ensure countertops are kept clean and neat and wiped down every morning and throughout the day as appropriate. This includes ensuring that all tester units are appropriately maintained, that lipsticks are shaved and sanitized, brushes cleaned every night, bottles/jars wiped clean, tester units filled and covered at night to prevent dust, etc.
  • Ensure tissues and hand sanitizers are available at all times, and shopping bags/tissue paper should be stored neatly.

    Essential Skills and Abilities:

    • Filipino, Japanese, Chinese, Thai, Korean and Vietnamese speakers a plus
    • Cosmetic sales experience a plus
    • Portray professional behavior and follow Clarins and retailer image guidelines, including Clarins uniform and/or retailer's dress code.
    • Good interpersonal skills and sales experience.
    • Enthusiastic and passionate about Clarins
    • Comfortable in demonstrating products on the customer
    • Strong sales ability and interpersonal skills
    • Customer service oriented
    • Confident, positive and self-motivated
    • Ability to create activity and animation

    • Consistently performs to the highest standards

      Equal Opportunity Employer

Keywords: Clarins USA, Honolulu , Beauty Advisor, Other , Honolulu, Hawaii

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