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VIP Executive (Japanese Speaking)

Company: Hilton Grand Vacations (HGV)
Location: Honolulu
Posted on: July 14, 2019

Job Description:

Job Description As a Vacation Introductory Program (VIP) Executive (Japanese Speaking) with Hilton Grand Vacations, you will s urvey guests about their thoughts and opinions with regard to our product and presentations. Also, you will educate and sell the VIP to guests.
What will I be doing?

As a VIP Executive (Japanese Speaking) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Follow through on all VIP programs by phone to reduce the cancellation rate
    • Stamp all planners when you turn the tables
      • Sell VIP packages at the required production rate
        • Complete the Vacation Program agreements in accordance with the rules
          • Conduct required VIP presentation to every guest that is turned to you
            • Identify and resolve quality assurance issues
              Qualifications What are we looking for?

              Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
              • Minimum of 5 years of customer service experience
                • Proven ability to adapt to changes in a fast-paced environment
                  • Ability to resolve complex customer service issues
                    • Ability to work a flexible schedule including nights, weekends, and holidays
                      • Fluency in Japanese (speak, read, write) and business level English
                        • High school diploma or equivalent


                          It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
                          • Previous experience in a branded vacation ownership
                            • Valid/active Hawaii Real Estate license holder

Keywords: Hilton Grand Vacations (HGV), Honolulu , VIP Executive (Japanese Speaking), Other , Honolulu, Hawaii

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