Guest Services Supervisor - Bilingual: English /Japanese Speaking Required (On-Call) @ Moana Surfrid
Company: Marriott International
Location: Pearl City
Posted on: July 13, 2019
Here's To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests'
well-being, and we're energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, located at
2365 Kalakaua Ave, Honolulu, Hawaii, 96815 is currently hiring a
Guest Services Supervisor - Bilingual: English /Japanese Speaking
Required (On-Call) @ Moana Surfrider, A Westin Resort & Spa.
Responsibilities include: Process all guest check-ins, verifying
guest identity, form of payment, assigning room, and
activating/issuing room key. Set up accurate accounts for each
guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete
cashier and closing reports. Supply guests with directions and
property information. Accommodate guest requests, contacting
appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow
all Accounting procedures. Notify Loss Prevention/Security of any
guest reports of theft. Assist management in training, evaluating,
counseling, motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive
working relationships; support team to reach common goals; listen
and respond appropriately to employee concerns. Follow company
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests'' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Honolulu , Guest Services Supervisor - Bilingual: English /Japanese Speaking Required (On-Call) @ Moana Surfrid, Other , Pearl City, Hawaii
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